Cold Stone Creamery - Downey

The girl that helped us had a look like she was bothered to have to attend customers. Not friendly at all, the other young lady was.

Isabella is the best you need to give her a raise !! i came in felt like i was at chick fil a w all that a1 customer service on god

The staff is extremely passive aggressive and has been rude on many occasions at this location. But today my family was turned away when they had 5 minutes left till closing but they took the person before us. When mentioning the time they just said they’re closed. As an employee myself I understand how frustrating it is when a customer walks in 5-10 minutes before closing but I know it’s my job (as I applied for it) to assist customers that walk in before the exact (10/11pm) closing time.

Its been twice this month that when i go they have “ran out of waffle cones”. I asked why dont they order more inventory if they know it sells out. They said it sells out early. I know they have waffle makers and it makes no sense if they do it at the store. Maybe they use this excuse so they dont clean the machines again i really dont know. Mcdonalds uses the excuse their icecream machine is broken, Cold Stone uses the “we ran out of waffle cones”. Ive been here as well as many other locations and never has this been an issue. I dont buy it. Shouldn’t a store prepare for the heavy demand? Makes zero sense.

It 's Cold Stone...you know the routine. Pick your ice cream and what size you want then choose what you want them to mix into it. They smack and slap it together on a (wait for it) cold stone. Serve and enjoy.I got coffee ice cream with Heath bar pieces mixed in.The coffee ice cream had above average flavor. Not weak but could have been more bold. The creaminess was right on. Usually the mix-in pieces are small but this time they were monstrously huge and plentiful. I liked it! It was like they just took one swing of a hammer to a Heath bar and dumped the whole bar of chunks into the ice cream.There is some seating out in front of the store which is where I sat and ate my like it size cup of ice cream. Staff were pleasant and efficient and did a superb job of spanking the ice cream.