Wendy's Kitchen - Destin

The restaurant was very clean. Food was hot and fresh and AC was ice cold on a super hot summer day. The employees were nice and accrediting. Luckily would come back here.

This place was pretty busy in the drive-thru line was long, so I got a mobile order for drive-thru pickup to speed up the process. The first person who worked the Drive-Thru was rude that I ran to the speaker that she didn't say anything at all. I think I have already placed the order that it is already paid, I really need to wait here and keep your line. So I inform them that I have a mobile job for which it is already paid, I can only turn them around when I answer you that we are short employees. Someone else intervenes I want to say it was the manager (she will be called manager because she is worn as manager) she speaks and says what the name is on your mobile order, I tell her the name and she says, okay you can move. The manager informs me that they don't have pineapple mango salmonade because the machine is down and says she'd reimburse me and ask what I wanted instead of it. During this process on another young lady comes into the window and was very rude, she didn't say, excuse me or anything she just pushed the manager out of the way and gives the food out of the window in a way that says you get your drinks and go out of the drive thru. The manager overlooks it, but I don't. Customer service is about your demeanor and your attitude when handling the customer. The manager is the reason why this site has got a five-star rating from me, although one of the employees there had terrible customer service. Keep it on Young Lady. Hard work doesn't go unnoticed forever.

That was amazingly fast service! The manager motivated everyone to get caught up with the rush they had. The manager was back there and made the food and helped. The Dr. Pepper was out, so we asked for more, they took our cup behind the counter and immediately filled the machine with more soda. I am also vegetarian, so with delicious healthy salads and baked potatoes is so brilliant!! Great job guys!

Usually this location is very busy and line wraps around the building, but I guess we caught a good time. Ladies handling drive thru we sweet and accommodating. We ordered 2 of the 4 for $4 meals. We got a lot of sauce, napkins and food was accurate. Overall, the experience was on the point.