Papa John's Pizza - Des Moines

The delivery took 2 hours after placing my order, but we eventually received it. They didn't refund the tip for the driver, which was disappointing. However, they did refund the delivery fee. Despite these issues, the food from Papa John's was delicious as usual.

Pizza was...okay looked like one half had the double pepperoni.?

The delivery driver was extremely rude. I ordered a pizza using rewards points and it was the last $5 I had because this meal was for my son and I to eat throughout the day until I got paid on Friday. I already felt bad for not being able to leave a tip, but my son was hungry and we had no other options. When the delivery driver arrived, she scolded me for not tipping until I cried. This was a terrible experience, especially for someone who already struggles with anxiety. 10/10 worst experience.

Ordered on Saturday at 5pm. Build your own thin crust. One hour later pizza arrived- wrong toppings thick crust. I called right away and said been given wrong pizza. After a little arguing they agreed to remake pizza. Tried blaming new cook staff. Fast forward another hour. Pizza arrived. Wrong again. So many onions I thought it was sauerkrat. Told delivery guy this is wrong pizza again. He shrugged and said 'you ordered it '. I called again. Told manager about mix up. He said to go ahead and keep the pizza. Gee thanks! Plenty of other fantastic pizza joints to choose from. Papa John 's is definitely out of rotation for us. Which is a bummer! I think the franchise is locally owned. We enjoy supporting local.

This is my go-to Pappa John's in the neighborhood and they always provide excellent service. Our most recent delivery driver, Kelsey, was very courteous and delivered our food quickly. We will definitely continue to order from them when we're not in the mood to cook dinner.