Wendy's - Derby

For starters, this isn’t the first time I’ve had a terrible experience with this Wendy’s. Which is why I try to avoid this location as much as possible. I would’ve given this place zero stars if possible. I ordered bacon cheese fries. Come to find out, that who ever made this order understood “no bacon and extra cheese” WHICH IS NOT what was stated. I had to completely dump these in the trash from how disgusted I was. Literally, more than half of the container was just cheese. I am very disappointed with how Wendy’s service has gone down hill over time. I would understand if there was a long line or if inside was packed but we were literally the second car there and the restaurant was empty inside. I completely dumped my money and time into a place that doesn’t seem to care about what they’re serving. Terrible. Don’t come here unless you just like to waste your money.

I don't really like giving poor reviews, but I can't let this slide. I stopped in for a quick bite. The place was clean, but the soda machines were out of everything. One of the ice dispensers wasn't working. No napkins in the dispensers. No cutlery in the bins. Everything needed to be restocked. I really like Wendy's, and prefer it to other places. When I'm short on time, it's a great place to eat, as a chain. I understand it's a franchise though. This location needs some attention.

The food was cold, especially the fries. They gave me fresh ones when I complained but my burgers were look-cold not even look-warm when I received my fresh hot fries. I ordered 3 meals. I'M NOT GOING THERE AGAIN UNLESS I'M ABSOLUTELY STARVING AND NO ONE ELSE IS OPENED. AND THERE RUDE AS I DON'T KNOW. Stay away from Whalley ave Wendy's.

The woman working the drive thru this afternoon (9/19 12:30ish) was incredibly rude. Rushed me my entire order. When there was no straw in the bag, I asked for one, and she forced it into my hand saying, “Check the bag next time.” and slammed the window. Every time I come to this location, the service is awful. Wendy’s is not worth ruining your mood. Glad to see it’s not just me and other reviews are similar. Won’t be back.

Well, the photos describe it all. I ordered here a couple of days ago, took the food home, and as soon as I took the first bite, a long hair inbeded in the meat patty. Needless to say I threw up a couple of times that night and the following day. I don't think I'll be coming to this location or any Wendy's for the foreseeable future. If this is the level of hygiene that they aspire too, I wouldn't wish it on my worst enemy. Best to stay away from here.