Moonsha Japanese Bar Restaurant - Derby

Arrived for dinner at 0600 . Starters at 0630 and then waited until 0745 for mains . Awful service despite food being OK . No explanation for service problems . Last time coming here .

My Mother has always called me a disappointment, however after taking her here that’s changed thanks to the mutual hatred of Moonsha after the first and very much last visit. The McDonald’s I had on the way home felt gourmet compared to what we were served, the reason we needed the Golden Arches drive through was due to leaving 90% of our meal. Appears the chef has never heard of seasoning? Everything had the same dull and plain flavour, great if you have zero requirement for a tasty meal. The whole place was sticky, dark and smoky from the excessive oil on the grills. The whole place gave seedy brothel and dingy nightclub vibes. The manager needs a personality transplant or more than likely a career change. I’d prefer to attempt to walk to the actual moon than step foot in this hellhole again.

Looking from the outside of the restaurant, there are numerous fast food establishments, kebabs, pizza, burgers etc…. For the love of what is holy, please go to any of those than this place. I was once drunk in a taxi and dropped a kebab on the floor of the cab, sadly I continued to eat it, I can honestly say it was more enjoyable than the food I experienced here. I’m convinced it’s harder to make food taste that bland than actually make it enjoyable. Now the service…… Well I’ve never been a hostage or a prisoner of war, but I’d take a stab at the fact they get better customer service. I’d also not hesitate to have a guess their meal came at the same time as other hostages. Have you ever been to a restaurant and needed a shower and to wash all your clothes when you get home, we’ll guess what ladies and gentlemen, we have. I smelt like I’d done a 12hr shift at the local chippie, then spent 3hrs putting out the colossal fire that had erupted. Guys, save yourself a few quid, or many. Get a bottle of wine, order a Shalimar, pop a bit of Barry White on and lower the lights, maybe pop a finger in, but if you love disappointment, food that tastes like it’s been made in a hole somewhere, luke warm beer and being insulted after handing over money, then this is the place for you! Stay Low. Move Fast xx

I attended moonsha this evening with a group of friends to celebrate mine and my other friends birthday. We booked the have the teppenyaki menu and we were all looking forward to the experience. My partner and I had been checking the menu in anticipation and we were so excited we didn’t really eat all day. When we got to moonsha we all decided quickly what we wanted. I am the only veggie so went for option a, everyone else went for option b. Being a veggie I am aware that often my food will come at slightly different times to everyone else, however my starters and mains came a good 20 minutes before the teppenyaki chef had even started. When the teppenyaki chef started, we were expecting an interactive experience with the chef and thought there would be a “show” with flames on the grill etc. there was no interaction with the chef whatsoever, he started by cooking the steak which was then left on a plate while he cooked the chicken, then salmon then eventually handed over. The steak was overcooked and chewy, the chicken didn’t look edible and had a slimy texture. The last part of the menu was vegetables, some unseasoned, soggy bean sprouts were left on the side then finally handed down. All in all, the fried rice was edible, everything else not so much. Throughout the meal, no one approached us to check everything was okay, in fact the only ambience in the restaurant was a table behind us who were loudly complaining that they had been seated an hour and not yet been served. We went to find someone to talk about the bill as we were all extremely disappointed. We told the waitress we were unhappy and she immediately got defensive and said “everyone else here has enjoyed their food” and ironically gestured to empty seats around us that were accompanied by piles of food where the other guests round the teppenyaki table had left without finishing the food. She said she would get a manager, he eventually came over and was also defensive, he offered us a 10% discount and walked away. My friend had to go on a goose chase around the restaurant to find him again. He came back over and said 30% and walked off again. My friend then again had to go and get him, apologizing and letting him know the food was not up to par, we aren’t looking for a free meal and would be happy to settle at 50%. He came back with a new bill with 50% off and slammed it down in silence. My friend paid and as soon as the payment had gone through, the manager said “I hope you never come back here”. All 6 of us were stunned to silence. The manager stomped off and we left as quickly as we could. I have never been made to feel so uncomfortable and cannot believe a manager would be so rude. I’m sure the manager will be delighted to know I will not be returning to moonsha and I want to share my experience to ensure no one else does either. The food is sub par, service is even worse and the ambience is non existent.

1. soup (it's just WATER there were 3 crackers and a couple of nuri leaves cut into slices. 2. there was cucumber and salmon sushi (VERY SMALL, without avocado . 3. sushi with tuna SPECIALLY ordered SPICY, they brought it not spicy at all (there was a drop of hot sauce, which is sold in stores, not prepared in a restaurant! 4. the food was not brought immediately, but gradually! We were forced to wait for the food to be brought to EVERYONE and only then did we start eating (it’s not nice to eat when someone else doesn’t have his food . 5. MIX sushi came with MAYONNAISE! Terrible ! I don’t know a single restaurant where the decor is MAYONNAISE (this is not correct the sushi is so BIG that you don’t know HOW to put it in your mouth! 6. wasabi is OLD, DRY and NOT SPICY! So I'm not surprised why the restaurant is empty. If a customer orders SPICY sushi, then please bring SPICY (without a drop of store bought hot sauce ! The restaurant was disappointing. The only tasty dishes were the seafood noodles, beef rice and chicken rice.