Graeter's Ice Cream - Dayton

My husband and I are regulars here and part of the rewards program. Management please please please ENSURE your employees are paying attention to what the customers are ordering. I specifically asked for a strawberry sundae vanilla ice cream with everything on it (everything means pecans, whipped cream, and a cherry). I never verbally asked for a strawberry shortcake sundae. It was not what I was expecting to scoop out of my sundae cup and threw me off completely. Needless to say, I had to throw it away because the texture was off. I do not like cake mixed in with ice cream. When I called Graeters, one of the employees said “oh sorry, we must have gotten confused and thought you wanted a strawberry shortcake sundae.” The employees should not be confused or mess up orders especially when this was a simple order. Other times, when I ordered this sundae, the pecans were missing. Also, when the customer orders a milkshake for example, your employees should not be asking each time if they want whipped cream for an additional charge. If the customer wants that, they will specifically say so when ordering. It becomes quite redundant and annoying for customers to have to hear that each time. From observation, we can tell the employees are young and perhaps this is their first job experience, but they need to be mindful in listening to what the customers are ordering. The employees should strive to ensure they have attention to detail and correct orders each time. On a positive note, the ice cream and milkshakes are very delicious and this is why we like going here.

This is one of my favorite places! I love the double scoop mocha chip ice cream (see pic), which has some big pieces of chocolate chips in it. Everything I've tried has been very good. Recommended!

This ice cream is the epitome of what ice cream should be. It’s absolutely amazing. The Beavercreek store has the most energetic happy staff. You can tell they’re treated well by the management. The management is so interactive with the customers I’m always happy to see them! Sidenote… their T-shirts are incredibly comfortable soft.

Great ice cream! Not much time, but grabbed a pint to-go. Great service, courteous employees, what's not to love?!

Fantastic ice cream! Super helpful staff! I live a very long way away in Texas and only come to Ohio to visit family but I make it a point to come to Graeter's several times every visit. If you are in town you should absolutely come here!! Black Raspberry Chocolate Chip is 110% the way to go!! Hands down, my favorite ice cream flavor at my favorite ice cream shop!!!