Charleys Philly Steaks - Darkness

They were really busy and got the orders put quick. I've had the bacon 3 cheesesteak and the chicken Philly. Both were amazing!

The Charley’s on Phelan and Dowlen Rd in Beaumont Tx usually has an empty parking lot whenever I drive by and today I found out why when I attempted to order food. Lobby is entirely empty at 3p on a Saturday and all staff are in the back on their phones. Wait staff makes eye contact with me 4 times over the course of 5 minutes while in the back as I stood at the counter but never come to take my order. After 7 minutes i left. Better hiring practices and managerial staff to enforce company policy might help but doubtful.

We really enjoy this place. The Houston Texas Copperfield location, Hwy 6 at West Rd, is wonderful. They are fast, accurate and very accommodating to my changing requests. They are always friendly and helpful. They have never once got my order wrong and they usually have to interrupt my abbreviated notes in the for name section of the app. I don’t have specific names but there’s not anyone at this location that is not friendly and doing a great job. We order out often and most times the order is wrong when I pickup the food. People don’t seem to care about the job they do anymore. Not at this Charleys, I’ve been to a couple others that could learn from this location. It’s so nice that they actually pay attention to what they are doing. I’ve been there when they are super busy and they take the time to ask me a question about my order to make sure it’s done how I want it. They genuinely make the effort to get it right. Kudos to this whole crew they deserve it. I know I’m just one customer but thanks for a job well done.

Tomas and his crew at Citadel Mall Charleys are always fast,friendly,and on point! They create the best cheesesteak sandwiches on the planet! They have no competition because they are just that good!

Bad experience with this location. Starting off with very unpleasant cashier. Zero personality, no greeting, very monotone in voice, just a total lack of interest in her job. That was so obvious! The steak was so over cooked, blackened and dry, and half of the “everything on sandwich please” was missing. The grill was much, much to hot for the meat, but hey, when you don’t like your job, everything about it reflects in what you are presented as a sandwich. Last time we drive here. Best Charley’s ever? Walmart store in Viera, Fl. THEY care about the customer.