Ugo: An Italian Cafe - Culver City

A waitress was friendly and bubbly the other was the complete opposite.

Minestrone suppe was so salty that we didn't finish it. prices for pasta seem very high.

Ugo is one of our restaurants in culver city. delicious Italian food and gelato.

Valentines Day you expect to be crowded, but Ugo was totally unprepared. Not enough wait staff. They were seating people who didn’t have reservations. The food took over an HOUR!! They gave a lame excuse of 1chef being out. Doesn’t explain the rest of the place being under staffed. We had to get the manager. Manager should’ve come to our table to apologize. Eventually got taken off the bill. But I would’ve rather had good service and served promptly and paid full price. It even took 30 min to get bread and water refilled. Awful.

Service was hectic, unorganized and inattentive. Never brought out appetizer. Steak was horrible. Manager apologized and offered us free gelato.