Costa Coffee - Croydon

Visited costa (Croydon today, the person on till, her name Biben (or similar , I asked a triple shot macchiato, (very poor customer service on till , paid for 3 shot and I got served 2 shot. The interesting part is after watching her and kindly asked for another shot, she was confirming that she put 3 shots when it was not and mentioning that I don’t know what I’m talking about. Some people should not work as FOH member with certain attitudes.

Today at Costa drive thru in Croydon, I wasn’t able to get a hot drink at all. I asked for a Chai Latte with Oats milk, I was told they have no Oat milk and the chai pump is broken so they are not able to dispense. Ok…can I have the vanilla vit B and zinc latte with coconut milk but no coffee please, she states they are unable to change the recipe for drinks so all she could offer me is a vanilla latte made with coconut milk or a hot chocolate. Is your hot chocolate vegan? She rudely answered…”No, it obviously has cows milk! I kindly declined and reversed out of the drive thru luckily no one was behind me. It was ashame

This is a easy one, the coffee is great and the staff are fun, always smiling. Recent refit works very well, for me its a super location as directly opposite my gym. Recommend highly 5 stars

Ordered a speciality coffee, 2 toasties and a cookie..... in all £16.00 sometging. Recieved a small original coffee NOT SPECIALITY 2 cheese and ham floppy sandwiches, and a pack of cheap biscuits for £16.00?? NEVER AGAINdisgusting service. I DO NOT RECOMMEND!!!

Very nice Costa , very clean with new furniture. Good quick service. Outside seats in good spot. Definitely go back.