New Istanbul Grill - Crawley

I moved to the area about a year ago and have supported this place a couple of times a month. I have always found the food to be great… until today… I ordered 1 feta kebab, 2 x Halloumi kebabs and a lamb Shis kebab. When they arrived the portions were tiny, half the size of their usual portions. My kids finished their meals in 2 min and have had to make more food , as they said it was a ‘starter’ portion. The total meal cost £45 excluding delivery, which is £10+ per meal. I’m not expecting huge portions, just fair value for the money spent. I called the store to complain and explained my disappointment to the worker. She then asked me to hold and relayed the message to the owner. He didn’t bother coming to the phone to apologise or offer an explanation. His answer was ‘sorry, but that’s just the portion size now’...? Three slices of Halloumi and some chopped lettuce…it didn’t touch sides. Save your money and spend it with someone who cares about the standard and value of the food they sell. This place will never see a penny from me again.

Ordered our food today and it turned up missing a few bits. It was partially my fault but also there was a new chap that may have made a small mistake. The chap was very honest and we were patient with him, I did suspect that the order might have an issue. When it arrived and we noticed a few bits missing, the guys in the shop were excellent as always and I nipped up to get the missing items. I think this is a family owned shop and they are always happy to rectify any issues. People moaning that they live only 5 minutes away and expect their food immediately, need to realise that these guys run a business, doesn’t matter where you live, when you place an order, you’re put in a queue! I like the food, I like the people, I like the service, and I’m happy to wait for good food.

I ordered two Donna kebabs which took about 1 1/2 hours to arrive. The food was only just warm and being a kebab with salad wasn't suitable for reheating in microwave. This is a shame as the meat was nice. Sadly this has put us off Istanbul Grill.

Absolutely superb food. Super fast delivery and great tasting food. Genuinely the best kebab in the area, I wouldn't go anywhere else. Everytime I've ordered from here (different dishes) I couldn't fault a thing. Highly recommended.

Such a shame because the food is nice but not worth the 1.5-2hrs wait 9/10 times. If you don’t want to eat for a few hours order from there. Tonight order was wrong and food was cold.