Tony's Cool Ice Cream Covington

Food nastyCustomer Service even nastierOrdered a burger with chili, onions and slaw. Disgusting. Thought I was going to be sick from both ends. I had to suffer through it though because I was on jury duty. Should have used it as an excuse to be let go lol.Workers in there act as if they don't want to be or don't want YOU to be there. They do seem to cater more to a specific clientele though. Wouldn't be surprised if a few of their employees/even the owners were in Washington, DC on January 6th.

We came at 5:00 on a Thursday and it was very busy with only one clerk working. She looked overworked. There are booths to sit and eat inside and cute rocking chairs outside. The outside chairs looked like they hadn’t been cleaned in awhile and were sticky with ice cream. Pleasant looking shop with candy all over and just good average ice cream.

This is a family favorite that has been passed down from generation to generation. I looked forward to going here as a child and I drive down to Gastonia just for Tony's icecream. Their milkshake never disappoints, the atmosphere is always the same and gives my mom , grams and myself a hint of nostalgia! Love this place

Used to be amazing but management let teenagers take over , they are beyond rude and disrespectful. They talk about you behind your back acting like adults can't hear what you say . Honestly disappointing. Customer service is beyond awful here no smiles, no hey welcome to Tony's ice cream . I also ordered the cheese fries for 6 dollars and it wasn't nacho cheese it was barley melted Colby jack cheese on my fries and they were cold . When I asked to get just regular fries she tried to scold me , children here have no respect for adults and this is not the Tony's I grew up at . Management should do better . The only thing that was good was the chicken strips .

Had to try this place with all the good reviews unfortunately I but wasn't impressed at all first off the burger and fries were mediocre at best and the ice cream nothing special at all not to mention over priced for the portion I got customer service was a joke the employees were more interested in their phones and joking around with each other . I think it's all about a old time tradition and being there forever but they haven't kept up with present day times. Hate to give a negative review but I just couldn't find anything good about this place .