Starbucks - Coquitlam

This Starbucks is a freestanding location with Drive Thru. The inside isn't very big and it could use a updated look and a few renovations, but it was clean. I came here just after they opened, and I was the only customer. They were busy with early morning opening tasks as well as the Drive Thru orders, but they were all friendly and welcoming without being over bearing or pushy. I was waiting for my husband to join me, so I just took a quick peek at the food offerings available. I before I decided, I just went and sat at a back corner table. I really liked that they let me do my thing, without anyone asking me if I was ready to order. When I finally went up to place my order, the girl didn't keep me waiting at all. I ordered 2 Gouda Bacon Egg Sandwiches, and a Matcha Frappacho. I asked for it to be sweet. She was nice and even gave me my gift card balance without me having to ask. My order came up super fast. My only complaint was the Matcha Frapp had zero flavour. I asked to sweeten it and they gave me some syrup in a mini cup. This helped, but the drink was still a bust. I couldn't drink it and gave it to my husband. The sandwich's were not as good as the last time I had them at a different location, but they sufficed. Other then that the staff service was great. Solid 3.5

Came here for the first time in between business meetings and I walk in to a very clean cafe. Staff were super friendly. They hired on a staff member who has a disability which is incredible. I will come back here again just for the staff and the fact they support people who have disabilities.

One is greeted with a big hello upon entering. Service is always pleasant fast.

I am a regular at this store drive thru} and yesterday early afternoon had my first bad experience with the drive thru. I drove up and inquired about the no meat sandwich you had and was rudely schooled by your female worker. Telling me. 'excuse me sir by this is Starbucks and we dont call it that ', I said excuse me? 'That was rude '. She replied, 'read the board please to find the item you want '. That was enough rudeness for me. Told her forget it. 'I will go to Tim Hortons '.......That was really not a good experience. Considering Starbucks prides its self on customer service and was always greeted like i was appreciated there.

I had ordered a Venti Iced Oat Shaken Espresso at a different Starbucks location and did not immediately realize that they had mistakingly used dairy milk. As a lactose intolerant, I was unable to consume the drink. I came into this location as it was near my driving route to see if the staff would be able to make me a new drink despite not being the original store I purchased from. Kennedy was extremely considerate by listening to my situation, expressing her understanding, and happily offering to make me the proper drink as a replacement at no charge. I was pleasantly surprised at the quality of customer service she provided me. She even went as far as to write a lovely, uplifting note on my cup. Thank you for brightening my day and for providing excellent customer service!