Pollo Tropical - Cooper City

I went there on Saturday and the food was amazing! This is my favorite place for Pollo Tropical?

The guy who took our order was nice, the girl in the window was the complete opposite. She must have been brave when she didn't tell us. She left her hand for payment, no words again. Did you find plastic in my food? find customer service information for this place. I'm back.

Here and the only whole chicken they have 5 boneless chicken breast, 2 sausages, with salad and beans. When I asked why they said we closed at 6:45. Pollo, what happened to you?

This place is the worst. I can't nail exactly what the real operating times are at this point, but it's about noon until 3 or 4:00. They never seem to be available for an early lunch or an early dinner: it is bizarre and annoying because they don't really adapt their schedule what it is. If they are open, this tends to forget some of the most obvious needs (I got a bowl without utensils or napkins). The food is decent enough, but the few times they were actually open when I was over, the experience was miserable. You should seriously consider shutting down something more important in the room.

They don?t listen to instructions and after a while of tolerating this, it becomes aggravating. Several times have I asked for X and got Y. I want to support this business, truly, but in addition to the aforementioned, they do not abide by their posted hours. Neither the sign on the door nor their hours on Google/online accurately reflect their actual hours. You serve dinner food yet at 4.45PM you?re closed? You are wasting both our time and gas. Neither of which is cheap. Last but not least, they tease several food items and then in two months or so it?s off the menu. Let?s call this the Taco Bell model. They would do better to make explicitly clear that said item in question is a promotional item for a potentially limited time.