Harvey's - Cookstown

The ugly dark haired little boy that says he is the owner is very rude

Harvey's has the best hamburgers anywhere. Always fresh meat, flame broiled, and you get the toppings that you want. Their onion rings are great tasting too.

I truly wish there was another Harvey 's/Swiss Chalet close by without having to go to Newmarket. This location has really gone downhill since I moved here many many years ago.More recently, I have found that the drive thru is extremely slow. I have spent 20 minutes in that drive thru on numerous occasions and rarely do I get out of there in under 5 minutes, that has only happened a couple times. There could be no other cars there and nobody inside and I 'm still waiting 10-15 minutes in the DRIVE THRU.The staff have become so rude. I don 't know who is in charge of hiring at this location but I think they are in need of retraining. I have had the bag placed on my door and the person just said bye and closed the window, I never get a have a good day/night or anything of the sort. More often than not, you are treated as a major inconvenience to them. God forbid if your card is making you insert it, rather than be able to tap (we all know you can only tap so many times before it forces you to insert the card and use the pinpad) I have been given dirty looks, growled at under their breath and just all around unfriendly.This drive thru has always been slow, but never has the customer service been so terrible. It 's not any one particular staff either, it seems to be the entire team, although some are somewhat more tolerable than others. I honestly think that this location needs a review. Going by other reviews left by other customers, I can see I 'm not alone in my thinking. There have been times I just decided to go to A&W or Wendy 's down the street, just to avoid the lackluster customer experience at Harvey 's.I really enjoy the food, though on many occasions (including tonight) the order has been so wrong, I can tell I got someone else 's order. From ordering an Angus burger and fries, and getting a kids burger and hot dog, to ordering a quarter chicken and ending up with a burger. I got tired of calling to mention that my order is wrong because I 've been accused of lying when I bring up that my order was wrong. I don 't need to lie to get free food, I want to mention it so that better care is taken with people 's orders, as I ended up with onions on a burger for my child who is allergic to onions and we ended up at the ER that night with a child suffering from anaphylaxis.I hope in the near future something is done about this location. For now, I will no longer be going to Harvey 's here in town, and will get a burger from another Harvey 's location when I am out of town. I do suggest someone get a handle on what is happening there, as your reviews are showing, it 's going downhill and that 's not a good look for the restaurant, or the company as a whole.EDIT: Exactly HOW MANY times do I need to say NO PICKLE with my club wrap meal before they stop giving me pickles? I 'm allergic to pickles and can 't eat any of the meal that is touched by the pickle, so I am left with just being able to eat the fries.

I literally went in just to get a milkshake a very simple order went in at 9:15 when they're still open but for some reason they refuse to do it for me instead they asked me to go get back in my car and reorder it in the Drive-Thru which had a huge lineup. No explanation as to why or anything like that simply please go back in your car and order in the Drive-Thru which makes zero sense I'm standing right in front of you all I want is a milkshake and to leave it's really not something difficult to do for the customer so to just ask me to go wait in line outside just showed how little they care.I was already told that the service and the food there was terrible and this is my first time going and of course I didn't go to the drive-thru I just left and went and got it somewhere else

I’m waiting in a spot I was asked to pull up to at 748 pm it is now 803 pm. No food. Update to follow……See my Swiss Chalet review from Monday! 20 min, what a joke. Many people came and went as I sat there to rot!Update 2. The food was good but 1 order of fries and 2 drinks short. I can’t even believe it. I’m not going to fill out anything online. I’ve been put out enough already. I’ll mention it at my next order, if there is one. Thanks anyway.