Morton Arms - Conwy

I waited for an hour and a half for very basic food at this restaurant. I inquired about the wait time after 40 minutes, and asked to speak to a manager after waiting for an hour and a half. However, no one came to address my concerns. It would have been nice to have some communication from the management, as the service seemed poorly managed and extremely slow. I chose not to ask for a refund as some of the people in my group had already left. The server seemed confused about the condiment baskets, which resulted in an even longer wait for our food. It was frustrating to wait so long, especially because we were celebrating two birthdays. I would recommend going elsewhere to eat, as there are many other options available. Don't waste your time at this restaurant during your holiday.

I have always enjoyed the food at this restaurant for years, but during my visit this summer, I ordered two tuna mayo sandwiches that were disappointing. The tuna seemed to be drowning in mayo, causing it to drip off the sandwich and making the bread soggy. The sandwich ended up tasting more like mayo than tuna. The salad was dry and inedible, and the coleslaw lacked carrots and was overly mayo-heavy. I had to use a knife and fork to eat the sloppy sandwich, making it feel like a liquid lunch. I was also disappointed to find that the tomato sauce for kids' meals was messy and had to be cleaned before use. The newly designed bar was a highlight, but the service was slow. Despite the great bar, I will likely eat elsewhere on future visits due to the disappointing food experience.

"This family-friendly pub is in a great location and has fantastic decor, especially after the refurbishment. The outdoor entertainment was excellent, and you can even play bingo outside. The only downside was that the service at the bar was quite slow, likely due to it being really busy with the football on. A couple of patrons left because they had been waiting for a long time. Despite this, it is still a great place and definitely worth a visit."

Staff where lovely, cat kn the bar was really helpful! Downside we waited a whole for our food, it came cold, at that point most of us where that hungry we ate it. Disgusting the customer shouting at the staff though, no need. Was bank holiday weekend.

Called yesterday for a couple of pints to check out the revamp lovely they've done a smashing job highly recommend to all.