Conwy Pantry

We stopped in here with our toddler for some breakfast on a rainy Thursday morning. The food was nice enough. The full English breakfast could have been bigger (1 of everything). However the service was quite bad. We sat ourselves at a table with dirty plates (only free appropriate table). The waitress did not take our order or clear the table for approx 30 mins but took orders and served other tables who came after us. The food came relatively quickly once ordered but coffees didn't come until later. The waitress didn't seem to have any system for taking orders or serving people in order. Very poor service.

We've visited here a few times before, always been a positive experience. This time it was way overpriced £2.50 for a fruit shoot!! The slices of cake we're small for the price, came with strawberries which should have been in the bin! 2 toasted teacakes.. 1 burnt black and the other barely cooked... Teapot was very stained on the outside... needed a good wash. Waitress was flustered but only 1 other table full. She went to empty the bins and directed us to tell any one calling in she'd be back in 5......... We will find somewhere new next time!

Walked in at 9.20am Fri morning to be rudely told they didn't open till 10am yet their website clearly states it opens at 9am and there were customers already in. Manners are free and wouldn't go a miss here.

We walked in while the door was wide open some tables had people sat at them to be rudely yelled at by a member of staff because they didn’t open for another 15 minutes. The tone was unacceptable we will not try to go back when open, there was no need for the member of staff to yell at us as if we were naughty children.

Poor service. Sign in window that says 8.95 for panini and drink to be told they don't sell paninis. Glasses for childrens drinks dirty. I ordered Welsh rarebit, when it arrived it was burnt. I tried it as thought it might just be the edges but under the cheese was also completely black, on top of this it was also the crust of the bread. Complained as it was not edible. No apology said they would get another. This took 30 mins to arrive, when this arrived it was undercooked, greasy and cold, everyone in our party had finished their food 20 minutes ago. No offer of fresh drinks etc. Didn't feel there was any point in complaining again as their customer service was so poor. Paid in full no offer of refund . Avoid this place go to one of the lovely bakerys in town.