Sweetwaters Coffee Tea - Columbus

I wanted to try the Dirty Straight Up Cold Brew, fresh espresso, luxurious chocolate sauce rich cream. This drink was made with love and very refreshing. If you are ever in the area, or looking for a new spot to try! Stop by and get some coffee or food! I highly recommend this coffee shop. Always fast and remarkable service!Thank you!!

Not bad, but stay away from the front when it's cold out. Staff was more interested in themselves than the customers. Overall not bad.Dietary restrictions: They will make your sandwich to order if you ask. Got a keto friendly bacon, egg, ham and cheese. No bread.

Yesterday was our first time visit this cafe but was disappointed . first ladies who are working didn't greet us, even when we want to order or ask for something not smiling or seems somebody not willing to talk.we ordered two drinks and 3 kinds from bakery but food was not fresh it was as made week ago .one of us ordered hot chocolate and from the name supposed to be hot but was more to warm.not recommended at all althoigh I hoped to have a good experience because it was next to my home ans we were looking for cafe to try and go otger than Starbucks.one more thing K forgot it is not make sense there is no paper plates . Am I supposed to eat food on public table or the paper wrap they serve with food ???

I ordered a ham , egg and cheese bagel this morning and I got food poisoning. :

Within the past few months the orders have been very inconsistent, I've noticed some of the regular baristas have left, and the service has become uncomfortable. No one should have to be the stereotypical customer service, though being kind takes nothing. I recently ordered a small group order, Let it Snow, Matcha latte with Oat& espresso, iced Matcha latte with oat, breakfast sandwich, and two pastries. The first taste of the hot latte was off and continued to taste sour. Then looking at the iced latte there were milk speckles all throughout the drink and also taste sour/off. As pictured below. I called to ask about the oat milk used, without any apologies for a sour drink, the barista said the milk had not expired so they don't know why it would taste sour... Rude but okay, after a long awkward silence a remake was offered to be made under my name and number. I visited the store the next day for the corrected drinks, the barista was very confused, and questioned the order. I explained the situation and they moved through the order uneasy. The corrected orders also pictured below are drastically different. No one is perfect, I truly understand that in customer service myself, but the inconsistency and customer service is severely lacking at this location and I feel uncomfortable visiting the cafe. Sadly that will be my last visit because it no longer feels inviting. I do not need to be persuaded to revisit, all I ask is to take the constructive feedback neutrally and make adjustments were needed.As an honest first review I would have left a 4/5 stars. The service has always been decent, friendly, and patient with my group orders. The past year I've visited the store I have had no major issues; incorrect orders were far and few between.