Arby's - Columbus

Best experience I had in an arby’s in a long time, it was clean, the personal was respectful. we have even taken time to help the older people. impressed!

Chad, Sara and JD are the best, only the 3 of them on night shift and treated us like old friends, it was extremely hot and they need air conditioning and raises , arbys is lucky to have them!

Went to drive thru on July 1st, took 8 minutes to get to window after order, 2 cars in front of me, paid for my food, lady didn’t give me change or receipt, waited 21 more minutes, 2 cars behind me done left, as I was waiting , manager was sitting down in back and the drive thru guy met someone in parking lot talking for 10 minutes, finally lady comes and I ask her where my food is, she said they’re cooking it, I asked for a manager and a lady comes I tell her my problem, she finds a bag of food sitting there that was partially mine, she says she’s gonna give me s refund, and my food, it was 96 outside, I had 2 dogs in the car, worse experience ever at a fast food, will never eat there again, horrible customer service and management, went there the Sunday before and they were closed at dinner time, no sign no nothing, BEWARE, took owners advice below and reached out to customer support, no respond what so ever, but should’ve figured since the customer service was so horrible at 25th Street Arby’s, would never recommend them cause customer service is bad at Arby’s PERIOD HORRIBLE

What happened? This place use to have fast friendly service. 25mins it’s later we get our food. Gladly they were open. Time before they closed 2 hours earlier than scheduled

Honestly there is nothing that I can say about the food, but this is the slowest Arby's I've been to. They aren't the best with customer service but over all it is what it is. I would suggest giving yourself 30 extra minutes if you choose to go.