Firehouse Subs Forest Dr. - Columbia

Fresh, crisp salad. Sub had more than abundant meat, cheese and vegetables. The staff was thoughtful, polite and very helpful. This is now our place for subs and salads.

Ordered 2 Subs and 2 Cookies, we ask if the Cookies were in the bag and the lady says yes. Got home no Cookies, Called back and talk to the lady about the the order, she didn't care,talked to the Manager, didn't care either. Will never go back to this Firehouse Subs again. The customer service is terrible.

Currently my favorite Firehouse location. I gave feedback, and the manager listened, remedying the issue. They always have my online orders available when requested, and they never leave off or add in ingredients. Amazing service!

Hook Ladder is amazing. Great place to enjoy a sub!! Big portions, hot and fresh?

My first experience here due to staff was VERY unpleasant. I would never have went back but my boss wanted lunch there today so I went to pick it up. The lady at the counter named Blue completely changed my mind and I would love to come there as long as the staff is like her. Friendly and bright and truly takes care of customers. Thank you for a better experience here!