Dairy Queen - Cold Spring

Consistently bad service. Personnel at this location appear to be there to hang out and make themselves drinks. No one cares about the customer and the service is downright rude. BLIZZARDs are always runny and sit on the counter far too long beforesomeone finally decides to hand them over. My husband had to wait almost 50 minutes (in drive-thru) when he ordered food withice cream (which should have been made last, it was a runny mess from the moment he got it). He also noticed a missing burger,which they said wasn't made because they didn't have a bun for it, but no one bothered to let him know or give an option toorder something else. He was just told we weren't charged for it. WOW. Super frustrating experience all around. Probably willnot come back at this point.

We stopped in on our way home to pick up burger meals and sundaes to go. We received our sundaes with no covers or carrier...waited 15 min. (by now our ice cream was sugar milk)... finally to get our soggy fries and gross watery pops...I'mtelling you I don't know what they gave us, but it was not the four Sprites we ordered. Plus the staff was speaking inSpanish...which seems really rude, because who knows what they are saying about the customers or orders they are filling. Iwouldn't waste your time or money stopping in here. Seriously drive to Richmond for A&W or Annandale DQ for some good food andservice.

Terrible service, melted ice cream, rude staff where sliding around in a good inch of water. Not clean.

Drive-thru speaker was very hard to hear, and the women sounded rude right from the start. Once we pulled up a bit, we could see 3 teenaged people running the drive thru. One seemed to be helping the other with a register issue, but were mostly laughing andchatting with the other boy that was handing people their food. They appeared to know the car in front of us, and took a reallylong time to hand off 3 cones. Once we pulled up to the window, we received 3 very milky blizzards (no upside down test). Myhusband's was so bad it immediately dripped all over his lap and the steering wheel, so he asked to have them remake it. As wewaited, he noted that there appeared to be water, or melted ice cream all over the floor inside and it looked really dirty ingeneral. The young lady who handed him his remade blizzard, with a very dramatic upside down test, was very rude. He barely ateit. Overall, a very frustrating experience and we will not go back.

Horrible service. Even though several employees behind counter only one very side-tracked lady taking orders and making ice cream orders while long line of people waiting.