Pizza Hut - Clermont

Worst customer service EVER! Lady tried to tell me that brown cheese, black pepperoni and charred crust was the way thin crust should look. After she had asked to make it new, a 3rd time she finally agreed, then went to flee the old pizza box over the counter and tells me that I throw it away. It was just creepy. I stayed completely calm while this chick huffed and puffed and got upright enemy. I work at the food service and I am so understanding when things go wrong, but I would lose my job if I treated a guest as she treated me. Unreal. Avoid this place at all costs.

Order two pizzas for delivery. Conformation email said they were on the way and my card was loaded. Quick forward, no pizza. After I was told for minutes that the order was canceled, I will get my money back in 3-5 days and suspended. Never again.

Such amazing food got a white sauce pizza with grilled chicken and roasted spinach. No mistakes were made astonishing taste and quality. And don't forget to get the cinnamon rolls they're unbeatable.

We ordered 2 pizzas, thin and crispy it was over boiled and probably tasted like card board. second was also burned dry and looked terrible. We called and they made two new ones and they weren't better. Don't think we're back

The worse experience with dealing with a restaurant. Ordered online for a pick up at 730 pm. I arrived at 725 pm and paid for the pizza. Waited almost 15 more minutes for my order. One of the pizza was flipped over, the crust broke. Who ever put the pizza in the box wasn't paying attention to what they where doing. I had to wait over 20 minutes for them to remake it. Instead of just remaking it quickly, the guy working up front was told to re ring it up a certain way. The guy didn't know how to ring it, and had to ask several people how to do it. When the pizza was done, they couldn't find the rest of my order. When the did find my order, didn't get the manager. When I worked in restaurants, anytime the food was messed up, you get the manager. When I got home both pizzas looked dry and the wings looked like they been sitting around for awhile. Try to call to talk to a manager, was on hold for over 15 minutes. I was told when you call you get a call center, well when someone asks to speak to a manager they should connect you to that store to get a manager. All I got was on three different times someone picked up the phone and asked to take my order. Told them I wanted to speak to a manager. Instead I have to drive back to the place to speak to a manager. I told the manager that I was on hold for over 15 minutes to talk to her and instead got three different people to take my order. Sad part is that this establishment was not short staff, while waiting for my order, you could hear the manager yelling back, why is everyone standing around. If you have time to stand around you can wash dishes or go home. This is the second bad experience that I had at this pizza hut.