Dunkin' - City of Rochester

The staff is ever revolving with the exception of Lucky who should probably be the manager but anyway. It's really inconsistent as far as the coffee to the point that I opt out of asking for non dairy options because they often are made with dairy anyway.And for the love of God please turn down the temperature the oven. The hashbrowns are always burned.

They are always fast and courteous here and often will have my order ready before I walk in when I order ahead in their app.

My caramel latte tasted like a very bad cup of coffee and nothing more. It was very disappointing

I like to do a morning walk from my work every Sunday to grab a coffee and a sandwich, but it feels like every two to three weeks they lock their doors for the day and close the lobby while never posting it anywhere. I look up online and it says theyare open but never state it's drive thru only.

Great coffee, donuts and wonderful customer service with friendly staff