Pizza Hut - City of London,Westminster

We came to pizza hut without reservation, and we were told we had to wait because there were no tables available, which was good. we had to wait about 30 minutes because there were people waiting for us. we got a table under 20 minutes and we ordered. salatbar was amazing. the pizza was made fast and really well tasted. overall were pizza and salatbar amazing, and the personal was really nice and friendly. would they visit again.

I have visited many pizza huts and this is the worst I've ever been to. I would expect that with a central London location, the staff would be capable of running a busy restaurant. Apparently not. There were so many tables around us that were...not cleaned for a loooong time and there was a long queue forming for people to be seated. I wouldn't say you could blame this on a lack of staff as there were many people milling around. The food was alright but you can't go far wrong with pizza hut. We were going to stay for dessert but we were sat near to the ever growing queue of people waiting to be sat and felt very claustrophobic so didn't bother. We then had to fight our way out past said queue just to leave. I would also the staff were not very attentive.

Chaotic restaurant. Queued at the 'wait here ' sign for ten minutes. Not even acknowledged by the waiting staff, no hello nothing. The restaurant looked half empty but many tables hadn 't been cleared from the previous diners. Another couple arrived, pushed to the front of the...waiting diners and were immediately served, a gentleman did explain to the staff that the couple had jumped the queue but was met by a wall of indifference. When my partner spoke to the member of staff she was told it was fine and when pressed about the couple pushing in the member of staff trotted out the quality answer So what . As you would probably agree customer service of the highest order. Obviously we didn 't dine at the restaurant and spent our £80 at the nearby Zizzi.

We arrived on time having booked a table and no tables were available. We were the. Seated downstairs. There was no one else seated down there. We ordered and the drinks arrived. We were told the salad bar downstairs was closed so we would have...to walk upstairs to get salad. Kids had refill drinks again which were located upstairs. After the food arrived we were left and basically ignored for the night. We wanted to pay but no one arrived. We eventually had to find the waiter and we’re told they were busy upstairs! I bet they would have found time for us if we had started to leave before paying the bill. Poor customer service !

On entering, we were ignored for a good 20 minutes, as had the couple in front of us. We could clearly see that there were empty tables which hadn't been cleared. Nobody greeted us or reassured us that they were even aware of us. Once...seated, we waited another 20 minutes before anyone took our order. I took my daughter to the toilet at this point and found that somebody had vomited their pizza into the sink...the bathroom had not been cleaned or checked since the previous afternoon. I quickly lost my appetite but was careful to ensure my daughter didn't see the mess. On returning to the table, our glasses still hadn't been delivered to our table so I had to go and ask for them. The buffet was looking a little grim so we didn't feel like eating much of the limited options available. Our pizzas were FINALLY brought out by this time, the couple who had been seated at pretty much the same time as us had finished and were leaving. The pizzas were overcooked and not to the standard we have previously come to expect from Pizza Hut. Still, we ate as too much time had been invested into this meal already. It was at this time that I overheard another diner accost the staff and told them that someone had vomited in one of the booths on the other side of the restaurant and this was yet to be cleaned up. The staff member came back with something like it wasn't possible for them to be aware of the whole restaurant... I completely lost my appetite at this point and asked for the bill. The server had the cheek to ask if we wanted to add any service tip to which we responded a firm no. AVOID this branch at all costs.