Nando's Glasshouse Street

Horrible service, waited for and hour to be seated even though there were so many empty tables. Then waited another hour for the food

The restaurant has a good location being near Regent Street and Piccadilly Circus. The place itself is ok, but I didn’t really like the downstairs seating area. The standard wait time is 25 minutes, but usually you can be seated before. There is nothing too much to complain except some delay in getting your order. But the manager apologized and got us a plate of 10 wings as compensation. The chicken was really tasty especially when you add their unique several types of NANDO’S sauces. I love their fries with the péri péri powder. The other side plates corn, broccoli, mashed potatoes, peas are ok, but their portions are too little. If your are a big family and want to save money as well as to satiate your hunger, order the two whole chicken with large 5 sides. Also they have the tasty butterfly chicken sandwich which is the biggest sandwich in the menu with two big chicken tenders. If you want halal food, be aware that this branch doesn’t serve it.

Whilst the restaurant is not huge, it is far larger than it seems. Nandos does not allow any reservations so we were concerned with meeting overseas guests there. However, we were seated within a few minutes by some friendly staff. It seems you now order things from an app by scanning a QR code at the table. In our case, with a coeliac in the party, we ordered at the counter and items were double checked for compliance. Very professional. The food was brought within about 15 minutes and was up to the usual standard and quality. If I had to make an observation, I was not blown away by the Vusa sauce...I did expect something with more kick but I am probably an outlier. Not much more to add other than bathrooms, table and counters were clean. Staff were friendly. Decor added to the atmosphere. The music playing in the background was vibey but not too loud to distract from conversation. Oh, please change the sauce dispensing caps they are horrendous! They may work well with a lemon and herb sauce or olive oil but with the thicker sauces, it is P A I N F U L L Y S L O W to get any out. Overall, a very good experience.

I ordered my meal along with my colleagues who all received their meals. However. i waited 20 minutes and hadn't received my own. When i approached the store manager about this she said it would be ready shortly. After five minutes she then said she couldn't find my order and was very rude. She and another colleague accused someone in my group of eating my order which was shortly disproved. By the time i received my meal i had to take it away rather than eat in and didn't receive an apology or compensation for my time or experience. The manager on the day was VERY rude.

Waited 15 minutes beyond the booked collection time just to pick up a takeaway. The staff are doing their best under pressure, but clearly the restaurant is understaffed. which is leading to pressured staff being rude to customers. The queue was about 7 people long the whole time I was waiting, causing chaos with food getting to tables. The takeaway when I did (finally) get served was stone cold and needed to be remade, but even then felt rushed and was really only warm. Additionally I was told that I should not have queued to collect the food, like two separate members of staff directed me to do. The server was very apologetic, but it’s safe to say I’ll not be coming back.