Dobbies Garden Centre Cirencester

I went to Dobbies today and was shocked with how badly it's run. It's important to say that the staff they have are brilliant but there are not enough of them. When we got to the cafe, we decided to just have tea and cake as not only was there a long queue for the restaurant but there was a really restricted menu. The poor guy on the coffee counter was on his own at 1.30pm on a bank holiday Sunday! He was doing a great job but had to keep leaving the counter to get clean cups etc to serve customers. There were trays of used china all over the place, no clean tables and in the whole two restaurants, I counted 4 staff. I'm not sure why they staff the restaurant so badly when it's the busiest part of the business? I counted 8 staff in the outdoor plant section. It doesn't make sense. We won't be visiting at the weekend again.

Although the food was nice, the service in the café was extremely slow and they were out of stock of a lot of food, even though it was only 12.30

Very poor service, called for a coffee, had to wait over 30 mins, only one serving, why don’t the open the other coffee machine or get 2 people serving, tables needed cleaning, no seating, food on floor, don’t recommend

We ate in the restaurant and the service was slow and the food was just passable. It's a shame how it was all a bit of nothing the cakes are small for the price.

Having waited 15 mins to be seated, when we went to our table we saw that over half of the tables were empty. We waited another quarter of an hour to order our drinks by asking a passing waitress. Several of the items on the menu were not available and had we known this straight away we would of decided to go else where. We collected our drinks from the counter ourselves as the hot drinks were getting cold. Ceaser salad was all little Gem lettuce, Lasagne was over cooked and peas were like bullets. We were giving the restaurant a second chance but we wont be back . Very disappointed with it now , as previously we have had good food and service.