Mi Cozumel - Cincinnati

The place was not good they were not clean at all if I knew how to give a zero star review I would

My friends and drove from Indianapolis to hang out. We stopped here for dinner and loved it. From the drink options to the food. The food came out hot and portion size was amazing. We enjoyed the service as well.

If I could give this location less than a one I would. I have never been to a restaurant with such horrible customer service and the food is a no. Beware that there is small print at the menu which basically says no matter the issue with the food pay for it and **** up. Not even sure at this point what my dish was supposed to be but it consisted microwaveable steam vegetables with water pouring out of them and some burnt grill lines to try and mask what they really were. The chicken that came in the dish had a strange smell and even more odd color. I asked the waitor what is was and if I could possibly switch for a 2 taco (my dish was like 16 dollars). He pointed to the bottom of the menu and aggressively said "that 's not my problem you still have to pay for it. Moral of the story, I 'll never go back and anytime someone asked me about this location I will give thee worst review I can.

Went for dinner and margaritas but left utterly disgusted. For a restaurant that prides itself on its unique margaritas, I was left more sick than satisfied. My drink came with a light-up feature but after finishing my drink I noticed the entire light was covered in battery acid and rust! I couldn't even finish my food after seeing it. I can't believe they would think it's acceptable to put something like this in my drink!

BEWARE!!! The food I received was cold and took over an hour to get. The food was so cold that the cheese was stiff and wasn 't melted on top. The server even admitted to leaving our food sitting in the back, because she was waiting for someone to bring it out. Instead of the manager taking the cold and inedible meal off the bill that myself and friend didn 't eat, he threw a menu in front of my face and told me to read, as he pointed to no refund . He was rude, condescending, and unapologetic for THEIR mishap. He just made excuse after excuse. Then on top of all of that, they had the nerve to automatically add gratuity to the bill for poor lack of service and quality of food. We weren 't even a large group. The service and management at this restaurant is horrible. This was my first and last time eating here. I would NEVER recommend this place to anyone. There are so many other good, fast, and accommodating Mexican restaurants in the city. I would advise you to stay away from this one. #GROSS