Romano's Pizza - Chicopee

Just called here, had been ordering regularly for at least two months… Called to tell them I had a bad experience food wise with a delivery from last night, and a delivery issue I let slide the week before, one regarding a turkey “melt” which wasn’t warm all the way through and one regarding an irregular preparation of a calzone (always ordered it the same way, this time it came stuffed with a gallon of ricotta whereas normally outside of the first time I never even had to say no ricotta), and their response to rectify the issue for a regular customer was to offer 10% off. That’s 5% less than what you get ordering from their website your first time, which by the way, a member of the staff told me the first time was a rip off because the online prices are higher. I would call their food good but if that’s how they treat what is essentially a weekly customer if not twice a week, then they aren’t worth buying from. Have a feeling there was a change in management, but one way or the other I will never order here again, absolutely ridiculous. Side note, food took twice as long to get here according to their estimation. EDIT: Call them and ask for a manager, anyone that answers is apparently clear to call themselves a manager… on top of that, allegedly the owners name is Adam, records on the internet indicate that to be a total lie. So pretty much anyone working there can say they are in charge, it’s directly out of a Dave Chappelle skit ?

Found a chain link to a necklace in my pizza and almost cracked my tooth when I bit into it. Pizza is good about half the time. Service is always good with nice people.

Never have had a good experience here, also have never had a pizza from here that I couldn’t have gotten elsewhere for 10x better service.

Every meal that I have had from here has been amazing! they are also very nice.

Best food in chicopee. Especially their steak and cheese grinder