Panera Bread - Chicopee

Food was great and service was wonderful. The manager working was very friendly

Terrible service! I ordered 2 bowls of soup and they took over an hour to deliver!!

They have massed my order twice and the brot burned in my sandwich, no more pickles or chips. They used to be better.

Absolutely the best staff. Always pleasant, clean, stocked, smiling! Love it here!

Walked in and approached the menu/ counter. The person there didn 't address me and walked away (I guess he expected me to automatically go to the kiosk to order). I went to the kiosk and placed an order with a drink. Got my cup, taste tested every iced tea flavor then went over to the order puck up counter. One person was busy cutting stuff and another was having a conversation with another employee. Orders piled up for a few minutes when the employee cutting yelled to the other hey, can I get some help over here? Orders are coming in . Looked at my watch, now at the 10 minute mark and my order wasn 't even started.