Dunkin' - Chicopee

Nice new renovation, paired with too few staff employees who gossip 15+ minutes at drive-thru! Person in front of us left, confusing them, our app order still dumbfounded them. This sort of thing is why I use the app at all. Unbelievable. ????

It's hit or miss depending on who's making the coffee. Some times it's good and then they are times it sucks.

Great staff. Clean. No air conditioner was on. It was very hot inside.

This Dunkin is amazing. I go out of my way to go here, the workers are always super nice and always have a smile on their face even when it?s crazy busy and short staffed. They make my coffee right every single time and always give me an amazing sandwich.They are very quick, kind, and courteous all at the same time.

HUGE DEEP pothole in drive thru that you can't avoid to get to pickup window. I'm diabetic and asked for equal in my coffee an received real sugar. That was not fun to deal with when I was at work. Windiw girl was gabbing flirting with guy ahead of me forseveral minutes .was super frustrating cuz I had to get to work. I go out of my way to avoid this location now. Used to be myfave