Duttons - Cheshire West and Chester

Came in for a bite to eat and a couple of drinks. Received amazing service from the lovely waiter named Bethan, was greeted very kindly and service was fast and polite. Had messy chips which were very nice and came out quickly. Overall very nice service will be coming back

Had a lovely waitress called chloe serve us she was very pleasant and attentive. Had a club sandwich and my son had a steak sandwich, both were excellent. Highly recommended

Found this place by accident, glad we did, friendly and helpful staff, lovely decor and food was reasonably priced and lovely. We both had the lamb shank with bubble and squeak mash broccoli stems in a lovely port gravy. Place was fairly busy for a horrible rainy night, would definitely go again when in Chester

My wife booked at table for 7 people to celebrate my daughters and my birthday, the party included relatives who had travelled to Chester that day. Are booking was for Saturday 3rd at 6.30pm, we arrived on time, drink and food orders were taken pretty promptly so the food order could get into the kitchen. Only 3 ordered starters which arrived ok. Time was ticking on and no sign of our main courses, my wife approached the staff on numerous occasions, the staff apologised and said they were chasing the food orders up but there was nothing they could do about it. At 9pm and still no main meals we we’re losing the will to live, so my wife told the staff if nothing appeared in the next 5 minutes we were going to leave also my brother approached the manager (whom was hardly visible all night) we were told ours was the next food order to come out. Ten minutes passed then yipee food started to arrive BUT it didn’t come to our table. Enough was enough so at 9.30pm we left hungry and cross. We were so disappointed with Duttons and I or any of my family will not be going back

My mum had booked Duttons for mine and my dads birthday, 7 of us arrived at our table for 6:30pm, the waitress then took our drinks order and shortly after our food order, we then waited about an hour for our starters, our starters were then collected, it had been about half an hour and the waitress came over to apologise for the wait and we were being given a free round of drinks. We continued to wait for our food but just kept being told sorry for the wait and we were the next table to be served, other tables that arrived after us were being served but our food still hadn’t arrived. At 9pm we went to the bar to ask where our food was and again we got told we were next, my mum said if the food wasn’t out in 5 minutes we were leaving, there was a 60th birthday on in the conservatory area, who also arrived after us, at about 9:20pm they were served there food, we then decided that we’d waited long enough and decided to leave, we were never told a reason as to why we didn’t get our food just kept being apologised to. We definitely won’t be going back to Duttons.