Una Vita - Chepstow

Really disappointed with this restaurant, we waited nearly a hour and a half for our food there was only 4 of us. The waiters paid no attention to us only asked us once in the 2 hours we were there if we wanted drinks and that was on our arrival. We asked where our food is after waiting patiently a hour and a half and then it came out straight away but weirdly our food came out partly cold and partly boiling hot as if it had been microwaved and drowned in sauce. We called the waiter over and explained we weren’t happy with our experience so he said he would get someone then another waiter came over and just asked if we wanted desert and didn’t acknowledge our complaint then we bought it up and he said sorry (very unapologetically) they carried on dodging our eye contact all night so we eventually called them over for the bill. We then asked to speak to the manager politely who gave us abuse really rude and arrogant, accused us of making bad trip advisor reviews to get a free meal and that we hadn’t spent enough money and a hour and a half to wait for food isn’t long at his restaurant, he had a complete lack of empathy and we were made out to feel we were making up to get a free meal which was not the case. We will never visit here again. Absolutely dreadful!

I will say, amazing authentic italian restaurant wich we have in our location. We have had an amazing evening with my family and we been very impressed for the dishes...we were feeling the proper taste of Italian food wich we have tasted just in Italy and the atmosphere...lovely atmosphere...Being for the first time we been guided by the staff attender Dan...Very thankful..amazing job and amazing evening...thank you for the Chefs and for the staff

Good Italian restaurant. Clean and with friendly and welcoming staff, the pasta was good and plentiful. Food: 4 Service: 4 Atmosphere: 4

Great food but so slow. 30 minutes to take a drinks order, 2 hours before main course came. Place was almost empty and we had booked. Service: Dine in Meal type: Lunch Price per person: £20–30 Food: 5 Service: 1 Atmosphere: 2

Service: Dine in Meal type: Dinner Price per person: £10–20 Food: 5 Service: 5 Atmosphere: 5