Bertucci's

Placed online order, the app shows the order will be ready at 12:30. Got there at 12:45 and it was not ready yet; was told to wait just 5 minutes. Finally got my order at 12:58. The same happened two weeks ago to my wife. The front desk person did not care and did not even say sorry! Then I got home and saw that the pizza is way smaller than before and burned slightly. What has happened to the size of the pizzas? The only thing that tasted the same as before was the olive oil they usually give away with their bread rolls for free. They even have reduced the number of the free rolls drastically. In every measure, they have reduced the quality even in respect to the customer. They really were great 2 years ago, but in the last few times, I can tell that they are becoming full of themselves. So upsetting because they were our favorite pizzeria; but no more unfortunately!

We used to like ordering from this place, but in the last year the quality and value have gone down significantly. Burnt items, missing items, questionable freshness. Every order! Take this for example $14 for meatballs in the picture. The container is 3 in diameter and the meatballs are miniature compared with last year. I don't know if this is corporate funny business or this particular restaurant.

Fourth week in a row of sub par service We have hit a new low. Ordered an Artisan mushroom pizza. This has tomato sauce. NOT as it’s described in the menu and not what I ordered. Staff are doing their best but obviously short handed. Manager needs to step up or be fired. My father grew up in the restaurant business in Hell’s Kitchen NYC. This is pathetic and unacceptable, but don’t blame the few people who did show up and try to get the job done. Blame the managers and corporate overlords who allowed this failure to happen.

Just ordered 2 calzones from bertuccis here in Chelmsford, got home they’re not even cooked : not only is the dough not cooked through but the ingredients inside aren’t cooked the ricotta cheese is completely raw. It’s hard to tell from the pics but the ingredients are literally cold raw (that white stuff in the pic with the spinach is the ricotta). I usually keep my mouth shut but this location has sent us uncooked food before, it’s late we don’t want to order again somewhere else so I called to explain it wasn’t cooked asked if I could bring it back. I was told I had to talk to the manager placed on hold.. where I sat a long time until I finally said screw it hung up. We’ll take the hit again but will NEVER order from this location again

The atmosphere is nice and quiet. The food is amazing and the staff is great.