Rosas Kebab - Chelmsford

Food arrived on time, warm, tasty, large portions. Can’t fault it. Definitely one of the best kebabs in town.

Lovely mixed kebab and daughter enjoyed her pizza. Great value for money, will definitely use again.

The food here is hit or miss. When it's good, its **** brilliant. Order at the wrong time or on the wrong day and its sub par. We were regulars still, spent around £25 per week here. I think they struggle to count though! Especially sauces! If you order extra it's pot luck whether they'll turn up. Recently we ordered 6 garlic sauces with a large order, enough for everyone. The food turned up and the actual dishes were fine, hot, tasty looking, all present correct! Except there was only 1 garlic sauce. It's happened many times before, they often forget things, so I'll just call them back, they'll nip around with the rest and the food will still be hot... you'd expect. Call up, explain to two different people what's happened. They just can't see the problem. They eventually say they'll bring them. 25 mins later the guy shows up. He has 1 sauce with him and says that's what he was told the bring. He checks the original bill and can see 6 were ordered you pay extra too! Its £0.50p a tub, which contains about 2 teaspoons of the stuff. I call back... and that's what's wrong with this place, if they make a mistake they can get really rude with you. I explain the foods getting cold now, we don't eat dry kebabs and without the sauce it's just an expensive let down. They don't see the problem, it's just some sauce that's missing they'll knock a couple quid off the next order. I'm not happy with this and explain that since I've paid a fair few quid to enjoy a meal I want to enjoy all of it Two of the meals are getting eaten as we speak as they're hungry and will live without the sauces. The rest of us want them though and the food's going to be stone cold. I explain which kebabs can't be eaten and suggest they just re do that part of the order, send it out with the extra sauces I've paid for and that'll be the end of it. They agree, but say they want the food not already eaten handed back to them. Fair enough, I say. Half an hour goes by and someone shows up to collect the food. I hand it over and ask where the reorder is. He says he was just told to come and collect the food, not bring anything new! It's a matter of principle now I give him the food and walk down to the shop myself. After explaining everything to two people who just shrug the guy in charge finally comes over. It's the younger one though! Theres one of two guys in charge of this place on any given night. An older one, who will sort anything that's wrong, apologise acts like he actually appreciates people spending their money there. The younger guy though has a hell of an attitude problem. Has done for years! It's not coincidence that most of the orders we've had go wrong were when he was in charge. So I explain to the younger one again, he just says he doesn't know what's happened and they'll recoil my food and deliver it in half an hour whilst also saying it's just some sauces and asking why I'm so bothered. It's been 2 hrs since I ordered now. I tell him forget it, just refund me for the food eaten and we'll call it a day he says he cant, that needs to be done by the delivery driver. I try to explain this doesn't make sense, but he tells me to go home and he'll send someone round within 30 mins to sort the refund. 30 mins comes and goes. I take a wander down again to find out what's happening and again he says theres nothing that can be done as the driver has the card machine. It's clear he couldn't care less and is annoyed I'd even bother him. Again he asks me to go home and he'll send someone round. Another 40 mins after that the guy turns up with the card machine to process the refund. Incidentally, my partners lamb kofte the bit of chicken I had out of my kebab were lovely. The rest though, who knows. I went to bed hungry, P! 3d off and vowing I'll never order again.

Awful. Do not order. Order was wrong. Called up and resent order was wrong again! Then argued on the phone! Rude rude rude and awful food.

The food was amazing me and my partner both had chicken fillet burger meals and both thought they were lovely. Customer service was great friendly and efficient staff. The shop was pristine throughout.