The Cantonese Kitchen - Charnwood

We had a very enjoyable takeaway meal from Cantonese Kitchen last night the aromatic duck was excellent (helpfully already shredded) and the soft noodles with King Prawns were very much enjoyed. Delicious Capital Spare Ribs (succulent not overly spicy).The chilli and salt squid was really enjoyable. We found the portion sizes to be generous overall felt that it was a very good value meal. The service was friendly, really helpful and without doubt we certainly make a return visit.

I cannot fault Cantonese Kitchen. Me and my partner have been going for years and have never had a bad experience! Jack is always extremely helpful and cheery and his service is always spot on! Great value for money as food is always full to the brim I actually have leftovers!!! Best Chinese I have ever had and would definitely recommend! Ashley and Jack

I have never taken the time to write a review before, but I am extremely frustrated with the consistently poor service I have experienced at Cantonese Kitchen. I have been a loyal customer for about 20 years and have always been satisfied with the service until recently. Out of the last 5 delivery orders we placed, 3 of them were incorrect. The first two times they acknowledged the mistake and rectified it, but it still ruined the meal. However, the most recent order arrived with the wrong item and the staff's attitude was unacceptable. They refused to take responsibility and demanded payment for a replacement, claiming they were too busy to do it promptly. It is clear that they prioritize profit over customer satisfaction. With a 3 out of 5 chance of receiving a spoiled meal, it is not worth the risk. I urge others to avoid this restaurant and instead support the many other Chinese restaurants in Loughborough that are competent and value their customers.

In my opinion, this place was the best Chinese Cantonese takeaway in Loughborough for a fair price. It was friendly, customer-oriented, and good value for money. However, it seems that there has been a change in management, and now the customers are treated poorly. The chefs are still excellent and the food is good. I used to live less than 400 yards away from it. It used to be a friendly and welcoming place, but now it feels more like a food factory. The current management is unwelcoming and not customer-focused. They require a minimum spend of £10, even for just an Egg Fried Rice without delivery. The restaurant is now closed for a week to catch up on what it missed during the lockdown. The food is still good, but the management is terrible.

My local takeaway, food always comes warm and tasty. Love it. They also do a really tasty portion of chips as a side dish.