Dresser Hill Ice Cream - Charlton

I'm sure its a great place, first time there experience was bad, they screwed up my ice cream my order was kids chocolate, kids vanilla with rainbow sprinkles, sm black raspberry, and a banana boat, the kids ice cream was fine, then who makes a black raspberry banana boat. Oh the new person working there. Corrected them on the order she said she could remake it. My frustration is I just want my money back for the boat and black raspberry, told have to wait in line, by now the line is way to long so just left. Won't be going back wtf

Rudest workers ever!!! I have been here multiple times over the past 2 months and every single time I go, the girls are extremely rude and disrespectful. I understand that business is very busy, but that is no excuse to take anger out on customers. Tonight was the last time I will ever order from here again. Granted it was very busy, it took 40 minutes for our food to come out. Our lemonade was watery and disgusting so we swapped it out for a FLAT soda. The workers forgot my icecream when my food came out, so I reminded them. BIG MISTAKE. The girl who I told became so aggressive and acted like I was trying to steal free icecream. She rudely asked what my order was and still messed it up. I paid for my food and was NOT trying to get anything for free. Once she scooped my icecream, she just stuck it out the window and didn't say a word to me. My biggest mistake bedsides coming here was not getting her name. I will never come here again. Wish I could rate negative stars!

I have been going to dresser hill since I was a child, my siblings and cousins use to all jump in the back of my uncle's truck and off we went, the food was always amazing, and the ice creams were taller than the cone! I hadn't been in years until my sister, brother in- law and their children came for a visit and we met up there for dinner and ice cream. This was my own children's first time there, and they are all adults or close to it. I bragged the whole way there that as a child it was my favorite place to go in the summer, with the best food and best and biggest ice cream cones ever lol They didn't disappoint at all, everything was amazing, large portions and everything was cooked perfectly, the shakes and ice cream were delish also, and the prices were decent, I had the Angus cheeseburger, and I admit I'm very picky but I ate every bite! This upcoming Friday would have been my father's 74th birthday, he passed a few years back but every year we still celebrate him, when asking my children and husband what we should do this year to celebrate him everyone at once asked to go back and celebrate at Dresser hill. So thank you dresser hill for continuing 30 years later to still be my most favorite summer dining.

The ice cream is great BUT they aren't following COVID-19 protocol. The girl taking orders wasn't wearing her mask correctly. I asked her to wear it correctly and she got angry. I told her it isn't safe to be working with public and not wearing mask properly. She fixed it, took our order, took our money, and NEVER actually submitted our order. Obviously this person was acting vindictively because I asked her to wear the mask properly. Unbelievable. Serving food dealing with the public (and very close to the people too) and not following the most basic safety protocol. I am reporting to the state. The lack of safety and the attitude is one thing, but then taking our money and not putting in our order takes this to another level.

The food wasn't bad. Keep an eye on your bill and make sure you look at your receipt. I left a $4 cash tip and didn't pay attention to my receipt. I signed my receipt and a zero tip. When I got home. I was charged an extra 25% on my bill. That came out to $11 the $4 I had left in the jug. I also ran back to give another $2. Beware, the person or people behind the counter are not honest. I will never go there again......