Acapulco Mexican Grill Charlotte

Waited 20 mins past the pick up time and the order was still wrong. Service: Take out Meal type: Dinner Food: 2 Service: 1 Atmosphere: 1

Wheelchair accessibility: The cheeze is bad. The sharded beef was nasty not good at all the staff was great. But dont know about the food anymore. I have ben there about 15 times. Dont like it any more. Sorry! Service: Dine in Meal type: Lunch Price per person: $20–30 Food: 1 Service: 4 Atmosphere: 2 Recommended dishes: Burrito

The service here is always excellent when we go. Staff are very friendly, and the food is always hot and fresh when it comes out... not to mention delicious! It never seems to take more than 10 minutes after ordering. Good kids menu and decent pricing. The restaurant is also very clean and well maintained. Vegetarian options: Plenty of vegetarian options like stuffed peppers, cheese enchiladas with beans and rice, veggie fajitas,etc. Kid-friendliness: Great kid options, and they give a cute menu with activities/ coloring to do while you wait. You can also order your older or bigger (or pickier) child a couple of tacos or anything else a la carte and customize however you want for a good price. The single tacos are a good size and won't disappoint.

Service was horrible. Disorganized at the lest. Waited to be seated with no line while servers sat in booths on phones. We did not have an actual waiter. 4 different staff members popped in out during our visit. To seat us, to bring drinks, to take order, to bring food. Then after being seated, waited another 15/20mins to order food. Food wait itself wasn’t long. You’ll see attached pictures to find out why. Immediately you could see the food looked nasty. Given I’m paying money haven’t been here before I tried to think positive. Looks could be wrong?! I took a bite of the beans. Why do my frijoles taste like Chile? Chile you eat with crackers on a cold day? The rice was mushy. Textured like mash potatoes! I moved on to the beef tacos, the meat looked all wrong. Not like typical beef you see in tacos anywhere else. I grabbed the cholula hot sauce hoping to drench it and help with the worry of the meat taste/texture. NOPE, the meat texture was disgusting. That did not taste like beef. It was soft mushy. I had read reviews seen pictures before deciding to eat here. Our food didn’t look like what I viewed online. Out of all the Mexican restaurants I’ve been to, this was an absolute joke. I’ve attached photos, see for yourself. I paid my bill in full, didn’t say anything left the food sitting on the table 2mins after they brought it out. I wasn’t waiting any longer. I left the table to head to the host stand and pay so I could leave. Save yourself your money, eat elsewhere. I don’t leave negative reviews unless absolutely necessary. I lost $40 on disgusting food. Left annoyed hungry. This was the nastiest food I’ve ever tried. I can’t say that for any other restaurant nor have I ever. They desperately need to work on service but most importantly the food quality.

Amazing Service: Dine in Meal type: Dinner Food: 5 Service: 5 Atmosphere: 5