Imo's Pizza - Charles

Pizza was great. Everything was clean.... but they could us a tv with local news on during lunch. I will be back

Great food! and Imoes has fries now which are the bomb dot com!

Service is always great. Orders are completed quickly and food on point.

Ridiculously horrible customer service. We placed a large order for a party for pickup. They left out someone’s whole dinner. When I caught it and called them, I asked for them to bring it out since the party had started and we couldn’t send someone. We were 5 mins away from the store, but they refused. The only option I was given was for them to “remake” it (it wasn’t ever made, so not really a re-make) and for us to send someone to pick it up. We had paid cash since this store charges a ridiculous processing fee if you use credit cards, so we would have had to go anyway to get a refund. They forgot to give us something we paid for, and yet all the inconvenience was on us to fix it. No offer of anything to make it right. Or, what made the most sense, to have a delivery driver drive it the 5 mins away. For some reason that was completely out of the question. All I received was an excuse that it was a large order, so it was reasonable that they forgot something.

Stopped for lunch at the Imo’s in Saint Charles today and had a great experience. Sammy took our order and took care of us during our visit. She was the sweetest, kindest person and made our lunch an A+ experience. Thank you Sammy. Also, food was delicious! We will be back. Wheelchair accessibility: Good sized dining area.