Buffalo Wild Wings - Chanhassen

I?ve been going here for years and it?s a gamble on how it?s going to go. Sometimes everything is fine but other times you get wildly inaccurate wait estimates, super slow service, and mediocre food. Tonight it took nearly 20 minutes to have our ordertaken. Wings were out 30 minutes after the rest of the food. When I asked about it our server told me to look around at how busyit was. Save yourself the headache and just go down the street to ChicFilA.

I really like this location, however their restrooms are under construction and they?re using the men?s as a single user unisex restroom with a latch on the inside of the door. They have a sign on the door stating so but clearly no one pays attentionbecause I walked in on multiple men using the restroom with the door unlocked so that was great. Ladies, I would highlyrecommend using the fancy port-a-potties just outside and avoid the restroom inside. Seriously those are the nicestport-a-potties I?ve ever used. I?d also recommend this location make the signage on the single user restroom more clear.Otherwise we really enjoyed our wings and will come back!

First time here, got bird dawg and fries through app. easy to order, on time pick up and the service was great. Good quantity of fries that was crispy. Loved the chicken and sauce on it .

Really wish service was good here. If you are looking for a simple and accurate order, this isn’t the place. Missing fries, ranch, veggies and none of the sauces i ordered. My fault for not checking before I got home, as this has happened multiple times before. How hard is it to follow simple directions in todays world? No sense of pride, or workmanship. Service industry is going down hill and fast!

Overall, the staff was caring, the manager was beyond a blessing to the poor service we got from our server. I had my 4 year old daughter with and just wanted to be able to get her some food but was told it might be a minute before the server would make it to us. We sat without even water while other tables were seated after us and got greeted, drinks and there food before us. We are not needy, my sister serves and got everyone's drink order and food order lined up so when we were talked to everything can be effectively sent in to help him save some time. But when the server FINALLY made it to us, we asked to get out order of food in first and he rolled his eyes then ignored to greet himself after waiting 25 minutes. Kids food came out first which was very nice, then one burger came out. Eventually my sister got her wrap and then I asked about my burger and he seemed surprised and upset like he never was told. His attitude and ignorance was very disrespectful and then continued to ignore us the rest of the night to the point we had to ask a different staff member to get a manager. I understand that many establishments have a shortage of staff but i've never felt so neglected by a server in an establishment. I hope no one else experiences the same treatment of poor service that we received. But the host Kate and the manager where definitely extremely caring and helpful during this experience. I appreciate their caring and understanding attitude towards the situation.