New West Grill - Centennial

Night manager just sits there and plays on his phone all night, can't be bothered for anything. Dude doesn't even look up when you go to the counter. They really need to get some better stuff at night

Super good food! Cool to have it right in the hotel

This property is ideally located for both business and pleasure, family or single. Professional staff, especially Mercedes at the front desk. Breakfast is flat outstanding, go early since there are so many choices. Bedrooms need to be updated, they are tired and dated.

The atmosphere was cozy, the rooms were clean, staff were all welcoming and we had more than enough tickets for our evening reception drinks. The complimentary breakfast was one of the best we’ve experienced at an Embassy Suites. They had a peloton in the fitness room that I used. Only suggestion would be for guest laundry to accept credit/debit card. They had plenty of quarters at the desk, however it would be more convenient to use credit cards.

We reserved two rooms here as a buffer between flights and a long drive into the mountains. Our stay was average overall, below my expectations for the Embassy Suites brand. Upon arriving to this allegedly smoke free property and checking into our rooms, the smell of stale cigarette smoke was overwhelming. We appreciate that Jeff at the front desk got us into two new rooms (next to each other even) which smelled fine, with a smile on his face and no indication of pushback at all. Thank you Jeff, you are a credit to this hotel. Overall this property has typical Embassy Suites rooms, but a lot of annoyances too: 1 of 3 elevators offline. It’s questionable if even 3 elevators is enough for this property. Only 2 elevators meant 5+ minute waits. Business center printer “out of order” Trash and room service leftovers in the halls for extended amounts of time without being picked up. For example was a fork on the floor between our room and the elevator when we checked in and it was still there when we left. We walked past 3 trash bags and 2 sets of dirty dishes to get between the elevator and our room. As a Hilton gold member I didn’t get my arrival benefits (waters and a snack selection). However my second assigned room had these so this is not a huge complaint. The usual throngs of young children running through the halls like every other Embassy Suites and playing in the elevators…