City Barbeque - Cary

The brisket sandwich is excellent. This was a carryout meal for a dozen people. Also had the pork and chicken sandwiches. No complaints.

Looks good but it was awful. Mac and cheese was cold and had a strange taste to it. Hush puppies were fresh but had an off taste as well (not the only one as I saw someone take a bite and throw out the rest of theirs). Ribs were “ok” but again, they were cold. The best thing was the corn muffin. For what I paid I don’t expect cold or funky will not be back.

The brisket was dry. The ribs which I never had before were dry and no meat on it. The last couple of times I’ve been there it’s been soso. Would not recommend them.

We got an order to go and the man who took our order was AMAZING so kind and even let us try some slaw. Thank you for the amazing service that doesn’t happen quite often.

Placed an order 5 hours before scheduled pickup at 645pm on 7/4/24 and arrived for pickup to a madhouse. After waiting until 706pm with staff obviously ignoring the line at online order pickup which was now out the door and finally flagging a counter helper down, a “manager” Mikita? RUDELY shoved a small tray with three small sides and snarled “we are out of pulled pork”. When I asked why no one bothered to call or email thru their useless app she got even ruder. Interestingly they were still serving walk ins with pork bbq.and all the online orderers were shoved aside. I asked for a refund to my credit card and this request really sent this “manager” into orbit. Had to go to another register and after 6 minutes handed me a weird receipt still snarling. As of today no refund has appeared on my credit card and will be disputed. While the food has been good in the past, their customer service, app options and marketing leaves much to be desired. Perhaps the funniest part of this is after picking up dinner for my guests from Wendy’s. I arrive home to an email from City BBQ thanking me for my order and offering a free side. SMH. Just wanted to make you aware of the potential for poor/no service at this location.