Tropical Smoothie Cafe - Carrollton

The roasted tomato salsa....enough said. I want to dip everything I eat for the rest of my life in it.

Every time I come during open hours of operation the doors are locked and lights off with open sign on

Visited for the first time tonight. Had the bahama mama and it was great. Very fast and great customer service. I’ll be back soon!!

This location continues to disappoint me. The staff is always nice, however the owner/ manager needs to step up. Every time I come here there is only two employees who are overwhelmed with the amount of orders they are expected to do. YOU NEED TO PROPERLY STAFF YOUR BUSINESS AND STOP OVERWORKING THESE PEOPLE. Your establishment gets too busy for y’all to be consistently understaffed. Not to mention you can’t keep employees because of this. There is always a whole new staff every time I visit. Whether you order ahead or walk in, your order will not be finished because one person is on the register and often has 6+ smoothies to make. I have never waited less than 30 minutes for my food or drinks here. If your business continues to run like this, it will surely fail. I would love to see a change here as I enjoy the food, but I may stop visiting this location unfortunately.

I 'm not sure what the issue was when I first picked up my order, but the employee at the counter was not friendly at all. I then had to return to the store to get a refund due to the fact that this location does not answer their phone. Upon returning, the staff were even less friendly than before, as they had a large order that they were preparing with a line of orders behind them. I understood and told the first employee that I would wait for her to finish the orders she needed to make. Then, the second employee came out to ask what I needed. I explained my situation, as polite as I could (seeing that they were very busy) and that employee went on to say that I was wrong about one of the errors in my order, since she had made the food herself. I responded saying that the specific order was not mine, it was for another person in my group, and that I was relaying the information I had. I also expressed concern about the missing chips in my order, to which the employee said that customers were expected to grab their own chips upon pickup. I explained that the other, separate order that I picked up did indeed come with chips and was confused as to why one would have them and the other did not. She said that it was not her fault. I proceeded to ask for a refund, as I was missing a full entree and the staff did not offer to remake it for me. When I asked the employee if everything was good, I was met with severe disrespect, the employee interpreting that I was being rude, when I simply was asking if there was anything else needed for the transaction. As I exited the store, I mistook the same employee for speaking to me when she was speaking to someone else. Confused, I confirmed if everything was still good, to which the first employee asked what 's wrong?” in a rather rude tone. I tried to explain that I had no issue and that everything was solved, and that I just misheard her. I addressed the disrespect, saying that I did not understand why both employees were acting in such a way toward me, to which they both denied that they were acting in such a way. I just agreed, not wanting to have to stay any longer, and left.Being someone who has worked in customer service my entire adult life, I would never treat customers in such a way. I also found it very ironic that there was a sticker on the wall that stated kind people are our kind of people when I was not met with any sort of kindness whatsoever in both interactions I had to have today.I will not be ordering again, from this location, or any other TSC location again. The disrespect and hostility was uncalled for and unnecessary, as I was not the only customer in the store at the time who was treated this way.Management needs to do better. These employees need education on customer service.TL;DR, I was treated badly by the employees here and I will not be returning due to my situation.