Banyan Tree Grill Fairmont El San Juan

Service was terrible. we haven't eaten an hour. others around us had come and gone.

We went and it seemed that the bar was done for the day. a coworker tried to find someone who served us, but didn't have the luck. we have tried cana, but also no one to help. we eat again in our own hotel bar.

Ran out of food. Closed early. Ignored our resy. Disaster.

We should up at 8:05 for an 8:15 reservation . After wandering around trying to find the grill area and being directed twice incorrectly we finally found a bartender who told us there were no tables for 5 available. We also were told food was very slow and it would be about 10pm before we could get food but we could order room service. Waste of our time .

1 hour and thirty minutes to be served two burnt hamburgers not even the ones we ordered from the menu. The ironic thing was the hummus came out 20 minutes after the burgers. Absolutely horrible. I have been to two Fairmont properties in less then a month and the food in scotsdale and Puerto Rico is one step below dog food.