Rosati's Pizza Of Carol Stream On Hiawatha

After ordering food from this establishment for over 30 years, I would not recommend this place to anyone, especially regarding a manager by the name of Sara whose niece is delivering your, food, I always provide specific instructions for the delivery person to call me when they get inside the building. 1st time her niece was over hour late food was cold I am a diabetic requested diet Dr. Pepper she gives me a warm bottle of regular sugar Dr Pepper which exploded all over personal items.I spoke to the male manager (great guy) who has known me for years as being a good customer had me to speak to the owner Abe, I did that time he apologized and said to get another pizza, and diet Dr pepper, my adult kids said to not bother but unfortunately I continued to order spending an average of $30 to $50 not including $5-$10 tips.2nd time of Sara's niece again being the delivery person, knowing to call did not call me, this was 2/11/2024, I called her aunt then her aunt calls her then she calls finally and I am standing between the fire door that partitions the front and rear door listening to her talking to the males, allegedly responsible for my home invasion.My home had been burglarized a month prior and my neighbors see her talking to one of the guys who allegedly participated in the burglary of my home inside the building telling her to knock on my front door and her doing exactly that verses the given instructions and laughing and flirting with these low life creeps.I heard them tell her that I was probably in the back of my condo which was none of her business nor theirs in regards to where ever I am, inside my home because she was given instructions to call the phone number provided.I was very angry after I quietly opened the back door and heard her talking to these so called males around her age, So I called the owner (Abe) who did not adequately generate professional customer service etiquette to me as a customer, causing me to feel further victimized by his negative verbiage and by his ignorant delivery person. [PLEASE BE AWARE OF HER], she is of Latino ethnicity, either request another delivery person, or no longer order from this location.The prior delivery people never engaged in conversation with people other than their customer, but they are no longer there.My adult children, their spouses besides other family and friends refuse to order from any Rosati's period due to the negative ignorance displayed by the owner Abe, in regards of his lack of properly reprimanding a person who does not follow instructions but involves herself with males whom are involved in illicit activity verses respecting a long time customer.Order elsewhere not at this place! His brother owns the Rosati's on Geneva, much cleaner, it has a bar inside, as well as slot machines, his brother and I have known each other for a huge amount of years, besides he recently found out his wife and I attended the same high school.

Loyal customer for over 6 years. Every Friday go too pizza.

This store sends out coupons in the clipper magazine but they send them to the people that lives Schaumburg, Streamwood, Hoffman Estates, Hanover Park, Bartlett, Elk Grove Village and Roselle but they don't deliver to you at all why are you sending your coupons in my mailbox when I live in Schaumburg IL and This store banned by the Hanover Park Rosatis to Pass North Army Trail Rd just like the Hanover Park store can't go pass Lake St because of the Schaumburg Wise Rd Store

Great pizza with great people!Mr. Lopez went above and beyond for my pizza!!

After ordering food from this establishment for over 30 years, I would not recommend this place to anyone. Food is very greasy, delivery staff do not follow instructions and cannot be trusted, regarding your food. Since management and staff changes this place is not fit for human consumption. If you have a dog or cat put the italian beef meat in front of your pet, and they will walk away from something supposed to be meat, and that is definitely a red flag. Abe the owner does not have proper customer service etiquette nor ethical manners either. I suggest you do the test with this so called italian beef meat and watch your dog or cat turn and walk away. Please order your food from another business other than a franchise as such.