Pret A Manger - Camden

I arrived at the restaurant shortly after 9pm on a Saturday night, with closing time not until 11pm, giving me nearly two hours before closing. Unfortunately, they refused to sell me a cold juice drink as they were in the process of cleaning up for the night. They also had to check if they could accept cash (exact change), presumably counting out the money. While I understand that retail establishments dislike last-minute customers when trying to close, this was well before their closing time. They did offer hot or iced coffee, but as I do not drink coffee, this was not a satisfactory alternative. As a loyal subscriber to this restaurant, I felt this was a breach of our contract as they failed to provide the service I had paid for.

I am a regular customer of this establishment due to my frequent business visits to Tottenham Hale. The staff members at the counter are often not very welcoming to customers. I recently had a poor experience there, as they need to be trained on how to properly welcome customers, which is very important. During my recent visits last Sunday and yesterday, two different female staff members were serving me. They did not pay enough attention to how I wanted my coffee, resulting in poorer quality coffee than before. I remember a manager who was always polite and welcoming, but I have not seen her recently. I am writing this review in hopes of improving the quality of service for regular customers like myself. I enjoy dining at Pret a Manger.

I had the worst experience of my life at this restaurant. The manager was extremely rude and intimidating. I will never go back and wouldn't recommend it to my friends or family.

I would like to say Thank for outstanding service Pret Tottenham Hale tube train station. To the guy who was working on 7 February at around 2pm. I bought tuna melt and decaf oat latte. I was with a baby and quite in a rush. The salesperson was very professional, quick, and friendly. Unfortunately, I didn’t ask a name but I think this person deserves a big shout out and a raise or minimum good bonus. : He is doing fantastic job keeping Pret A Manger customers happy, and making people’s day a little nicer every day. Thank You.

Super busy branch opposite the station. Big. Lot of seating area. Staff are pleasant. Service is good despite how busy they are. Coffee was good. I got one of the high seat stools by the window communal table. Nice to do some work and watch the world go by. Reasonably clean. Good product range. Wifi is slow!