Mama Rosa's Quaker Bonnet - Buffalo

I love Buffalo Chips but quaker bonnet failed to deliver an online order I paid for almost a year ago and they never responded to my emails or phone calls. Like others have said, I'm leaving this review up until they contact me regarding my order. I think a year is plenty of time.

This place is under new ownership, so you can disregard all the reviews about the mean owner. The new owner is the sweetest nuclear engineer you will ever meet. What is more exciting is the new range of vegan items on offer. For now, most vegan items need to be ordered in advance. I stopped by the shop and it's a no frills affair with a counter, shelves, and commercial freezers up front and bakery operations in the back. There are dressings, sauces, spice blends, cookies, bread, and frozen soup all on hand. The bread selection was small and not that fresh but that might be because most of their business is whole sale and advance orders. They had vegan Thanksgiving dinners for 1 or 20 and will have the same for Christmas. Lots of vegan bread and pies, including guava pie. They are also in the process of veganizing their classics like Buffalo Chips. Keep an eye on this place. It's only going to get better.

This post will remain until the business has settled things with me personally. It has been three weeks since Quaker Bonnet failed to fulfill my order. Not only am I dissatisfied I did not receive the food that was supposed to be for a Thanksgiving meal, but am also extremely disappointed I have not received any apologies, explanations or communications whatsoever after calling and emailing several times. My only remaining option is to leave a bad review. This business will forget your order, forget you and pretend they did nothing wrong. Don't order here.

I stopped by here on Small Business Saturday, during Thanksgiving. It did not look like a restaurant from the outside, and we weren't sure if it was open as it looked dark and windowless. Inside, it felt like a cluttered storeroom lined with shelves, refrigerator units, counters and a couple of tables in the middle. There was a couple at one of the tables and they looked uncomfortable and had no food or drinks in front of them. The owner/worker was wasn't very warm or welcoming. The whole energy was weird, like she wasn't sure why we were there. She didn't offer to seat us, so maybe they weren't open.. I thought there would be fresh pastries or snacks available, but it was all prepackaged sweets, a lot of which was frozen. We bought a couple of boxes of cookies and a jar of hot fudge. The cookies were pretty plain, but the hot fudge was delicious when we tried it later. Heated in the microwave it turned into a magical chewy chocolate sauce. So, worth the incredibly awkward shopping trip?

Beware of online ordering. My order was never sent and no one ever responded to repeated emails and phone calls. It's been a year now. This review will remain until they make good on my order.