Panera Bread - Brook Highland

My food was great, but the employee Lorenzo was very rude. Customer service is not a strong point for him, the manager may need to pull him to the side and address his attitude.

There is guy who handles food and doesn’t put on gloves DONT EAT HERE that is beyond nasty

I always love Panera, I had the new Bacon/Avocado/Gouda melt this time. I don't normally branch out from my usuals, but I'll definitely get this one again.

The food was cold. Yang kid didn't know how to get the order right. He also didn't ask for my phone number for Panera points.4 stars ? because I'm a big fan of Panera.

I just got a DoorDash order and because I love to eat baguette with my soup hence why I ordered 4 pieces. My problem is that baguette is supposed to have a harder, crispy texture on the outside and a soft fluffy texture on the inside yet my bread was soft on the outside and hard on the inside…why? Because it was STALE!!! Yes I am giving a 1 start for this because how are you Panera BREAD and your employees cannot tell when bread is stale and why is bread sitting out so long that it’s getting stale??? Do better!