Bengal Lancer - BROMLEY

This restaurant is fantastic with delicious food. I have visited multiple times and ordered takeout many times, so I thought it was time to leave a review. The Goan Crab Bhuna is absolutely amazing and the Dal Makhani is the best I have ever had. It is my go-to curry and definitely worth a visit!

We had a delicious meal for four people at this restaurant. The service was excellent and the menu had a great selection. The portion sizes were perfect and the prices were reasonable. The restaurant was very clean and I would recommend it. The only downside was that the noise level could get a bit high due to the open plan layout of the tables. Otherwise, it would be a five-star experience.

This restaurant has the worst customer service I have ever experienced. I will never order from them again. I tried to cancel my order 2 minutes after placing it because I realized I ordered from the wrong restaurant, but they refused to cancel it. They simply hung up on me without giving any explanation. It is clear that they only care about money and are unable to rectify their mistakes. I highly recommend avoiding this place and saving your money for a restaurant that values their customers.

Can’t actually review the food as we only had poppadoms and drinks before we left the restaurant. Restaurant was really cold, and after people asking they did eventually turn the heating on. Although they did say it was on already but it clearly wasn’t. The poor man playing the piano was freezing too with a coat on. Arrived at 7.50pm and the starters didn’t arrive till 9.15pm by this time we’d had enough of poor service and no one actually wanting to come forward as a manager and explain the situation. Staff didn’t seem bothered at all. So we just paid for our drinks and what we had and went to another Indian restaurant to have our main meal and carry on with our evening which was so much nicer and warmer! I would never return to this restaurant, it needs a shake up and there are far better Indian restaurants around the only thing going for this place is the location. Personally I would avoid and spend your money somewhere else.

We had a takeaway from Bengal Lancer a few weeks ago and I noticed after they have charged me twice for our meal. I have now contacted them twice to ask for a refund for one of the payments (and have proof we have been charged twice) and received no response. It completely unacceptable, would never use again.