Starbucks - Broad Channel

They insist on having the to-go pick up counter across the store. Would work fine if there wasn't always a line, overcrowded people waiting for their orders or even to make their order. The store is too small to operate so slowly

The morning staff has been very rude the last few times I visited this location. One morning I waited almost 45 minutes for a drink I ordered on the app. When asked if they had my order lined up I was dismissed very abruptly even though other customers were walking in and receiving drinks before mine. I will not be visiting this location anymore, the girls there sour my mood every time. I am disappointed in their service and how they handle guests. The Starbucks location across from Zuccotti Park has become my new Starbucks with better customer service and a more positive atmosphere.

Worst Starbucks staff I have ever seen. Worse than large costumer volume places like airport or train stations. They tried to reach their customers with interesting attitude and silly laughing. NO customer service at all and they look like from same family or network with no manners. Starbucks could just shut the shop down if they do not want business nearby. Have no choice to be here just because they close the shop downstairs of my building. Not surprised at all when saw so many negative reviews.

Courtesy goes a long way i wish i had my glasses i won't be asking for help. needless to say, i don't want to go around touching out patron drink looking for mines since you made the drink i understood you would be best person to ask for help...

Every time i go to this starbucks it’s always something , but this time just made me not want to go back . The young hispanic woman was making my drink and i usually don’t look like that but i was paying attention this time . I get my drink with no fruits because drinking it with the seeds is not it for me , As she makes my drink she clearly didn’t follow the directions on the cup and proceeded to put fruits in the drink . So im just waiting for the drink to be done because she followed no directions on the cup , no extra strawberry refresher juice or no strawberries . As she realizes it said no fruits and she made the drink incorrectly she tries to used to drink with fruits shaken up in and pours the cup with lid half on trying not to get fruits in , Now im sitting there like dumbfounded. The other lady who behind the counter looks back at her and looks at me clearly seeing what she did and waits then asks me what’s wrong and i stated theres seeds in my drink , she asks if i want the young lady to remake and i stupidly say yeah sorry. The lady who asked rolls her eyes .The lady who made the drink then says rudely “ i literally took them out “ in which she clearly didn’t . She then remakes the drink with no effort without fruits and uses the same cup she poured the old drink in , so there ended up being multiple seeds in my drink anyways . Super unprofessional and inconsiderate won’t be coming back to this location because of how rude staff is .