On The Lam - Brantford

The service at this restaurant was excellent and the food was delicious. The staff was very friendly and provided impressive service. Perfect for a special celebration.

I have always loved the food and the service at On The Lam, ever since it opened. By far the best burgers, until recently. About a month ago we went with another couple to finely enjoy an evening out. I had the beef cheeks that were too salty to eat. I tried my husbands burger which was also way too salty. We needed a jug of water and some anti-hypertensives following the meal. We decided to give it another shot and booked dinner for 5 of us. It seemed a little pricey for sitting at picnic tables and being swarmed by yellow jackets the entire time. My granddaughter was stung and my daughter pulled out her epi-pen and reviewed with everyone how to use in case she got stung. Needles to say it will be a long time before we return again, if at all.

I really wanted to like this restaurant, and I have to say, the food was really delicious. However, the service was absolutely awful. The deep fryer broke while we were there, but we were not informed until after we had already been waiting for an hour for our appetizers. We had ordered raw oysters, which could have been served first, but that did not happen. We ended up waiting a total of 2 hours for all of our food to arrive, each dish coming out at different times. We were never offered any complimentary drinks, bread, or appetizers as a gesture of goodwill for the long wait. Additionally, we were not kept well informed about when our food would be ready. After we finished our meal, some people in our group spoke with the chef/owner and our server, but the response we received was unhelpful and rude. To make matters worse, they also ran out of a menu item that we had ordered multiple plates of, resulting in us receiving less food than we had expected. While I understand that the deep fryer breaking down was out of their control, the lack of communication and compensation for the inconvenience was extremely disappointing and reflective of poor management.

The food was delicious and the service was excellent! The tofu dish was outstanding! I would definitely recommend this restaurant.

This is about the only truly classy AND trendy place I can think of to go in Brantford, whether for dinner, or just drinks. The place is funky and easy to miss unless you are looking for it. When considering a meal in this town, all other restaurants are stacked up against On The Lam.