East Side Mario's - Brandon

Our first time coming to this place for supper. First thought upon entering the restaurant was, why is there only 2 other people eating here at 7pm? Service was quick and friendly. I ordered the grilled chicken caesar salad. The chicken wasseverely charred and it was full of black dirt from the grill. It even smelled burnt. The waitress said that it's alwaysserved like that! At least the waitress was kind enough to take the chicken off my bill, but still charged me for thesalad????. At least the salad was crisp, tasteless but crisp. Had to add fresh parmesan for flavour. She offered to have thechicken redone, but I was grossed out and didn't want a replacement. Besides, I dont trust food coming out of the kitchen afterrefusing it. My hubby ordered sausage penne dish. He expected it to be spicey, but not that spicey. He didn't even eat halfof it because he was burning up! No wonder the restaurant was empty! We won't be going back there! Wish I could add thepicture I took of the chicken that came out of that kitchen! Oct 12,2022 update. I filled out the form and still no resolutionto our bad experience Dec 1,2022 update. I finally received a coupon for a free meal. I went Nov 22. Another epic fail. Thecooks at this location don't know how to cook chicken. Adding a another photo of chicken I was served on this night. I had 1bite of it and left the rest behind. My hubbys chicken parm was also overcooked to dry and hard!

Came in tonight with my daughters volleyball team, there was 35 of us and we had amazing service. It was quick and very smooth. Both servers did a great job and everyone left happy and very full!

Terrible experience. We did show up with a large group, however we called ahead to give them warning we even tried to reserve space, but apparently they do not take reservations. Got there and even with are large group the restaurant was only about 80percent full so a few delays would be expected.. However it took close to 2 hours for our orders to arrive, that BTW was ahamburger and some deep fried pizza dough. The burger took three tried to get right, the first was either overcooked tooblivion or cooked on a dirty grill. I actually like a bit of charring on meat how this was incredibly bitter and actually smeltrancid. Second try they forgot the cheese and aioli. My daughter got spaghetti with alfredo and meatballs (yes she isweird). Not even enough sauce to coat the pasta and it gave her hives. in 14 years of exposing her to different cuisine she hasnever had a reaction to food. So either there is something quite exotic in the sauce or much more likely some sort ofcontaminant. Food might be good if you go when it is not busy and with a very small group, however their kitchen staffobviously cannot work under any sort of pressure.

The bar tender last night (oct 23rd I think her name was Emma was absolutely amazing. We got to the door and were told it was a 30 min wait and kind of seem like we were being coaxed out, so we asked to sit at the bar. She was super fast and extremelyfriendly made us feel welcome and not a bother!!! She really turned the experience around especially for my boyfriend lol hes ahard one to please !! Thank u :

We normally love going here however I last night made me think completely different. I called early after noon to make a dinner reservation, once we got there it was not written down. Lucky for us, we were not around a busy time and got in right away. (Wewere a table of 8) The people who ordered soup within 20 minutes they got their soup, the people who ordered Cesar salad waited30 minutes, and lastly the person who got their garden salad waited 45 minutes. (Add: Once asked about the garden salad to thesever she said “the kitchen is backed up”. We also did not have refills on drinks or bread, we had to remind our sever twicefor this. The food came all at the same time (thankfully) and it tasted amazing. We were finished eating and our server didn’task us if we wanted dessert she just asked how were the bills were going the be split. Lastly she entered my total on thedebit machine off by $7.00, the numbers weren’t even close. I understand places are having a hard time with hiring but thiswas over the top. On top of it was someone’s birthday we are celebrating.